First the bike arrived with a broken internal di2 cable and di2 battery. The rear piston was leaky. Shimano warrantied both, so my guess is that it was not Stinner's fault. In my past experience Shimano does not easily warranty things like this. Both were replaced, but the mechanic working on the bike had a heart attack. So, I never got to ride the bike.
They didn't want to repaint unless I paid full retail My argument was that the rendering specifically said "Line spacing near solid at front" and it turned out anything but that in my opinion. The key here is "in my opinion". I felt that the pictures supported this and, in person, was not very impressed with the paint. During the build process I got a mock-up at t-minus 4 days until paint. It was nowhere close to what we talked about and James went back to the drawing board. Noting that the vector art was taking a while he said, literally "you have to trust us at this point due to time". So I did.
Most of the time it looked like a black bike with green dirt streaks on it and, as shallow as it sounds, that is not what I was hoping for nor what I would want for a bike like this. The custom paint was free, yes, but in my opinion that doesn't mean I have to accept it especially given their published 30 day guarantee. I even said I'd accept a solid color, but they insisted I pay. So, the frame is going back, getting a refund, and building up something else that will have it's own thread in May.
This is what I was told: "Custom paint is really difficult and its extremely time consuming. When doing a custom paint scheme, thats the leap of faith that both parties have to take is that it might not turn out exactly how you envisioned. What the designer/painter is thinking can be different than what client wants and vise versa. Thats the beauty of handmade. Its an expression and a concept of an idea. Unlike fabrication where there are hard fast numbers, paint is the artistic side of the build where the are some unknowns. We ran with your idea to the best of our ability, in the time frame that we had, with the people that were involved. Hence, the no charge."
I get the time involved. I'd make concessions here or there. I sat and looked at the bike for a week before I even told my wife about my dissatisfaction. But I don't agree with this sentiment. I'd rather pay for something less complex and close to what I want, than accept something free that I really don't care for.