I feel obligated to update my own situation. Since posting on this thread, Ted has finally sent me out the washers I've needed, and offered me a discount on a future purchase.
Just felt it needed to updated since I did post a gripe/issue that was then resolved as a result.
How do the brakes feel now? Plenty of power?
What setup do you have? (wheels,pads & groupset)
In all honesty, I've never felt the brakes lacked stopping power. So from that standpoint I've always liked them. I was meticulous with setup and still had/have to re-center them every few rides.
I'm running SRAM Red, with Black Prince Swissstop pads on Zipp 202 non-firecrest and 404 firecrest.
The 202's, even in non-firecrest are still fairly wide but when I swap back and forth, that's where the shims are needed. I love the Black Prince pads but didn't really keep up deglazing them until the other day when I actually used a razor blade to "sipe" them. Worked as good as new or possibly better, on 58mph descents.
Overall, my opinion of Ted and Ciamillo products is, they are engineered very well and with great intentions, but it seems Ted tries to do too much and juggles too many things. That's just the opinion I've gotten over the last few years from being on here and my own experience.
I've got a few friends like him. Hyper talented but focusing all that talent with follow through is the trick.