Bought a Dura Ace Di2 groupset from Bike24.de (2 years and 3 months ago), its developed a fault.
They have categorically stated they will not honour the 3 year Dura Ace warranty...
We thank you for your request at Bike24.
I'm sorry, but we only offer the 24 month for warranty.
http://www.bike24.net/1.php?content=2;navigation=1
§ 13 Warranty for defects and liability
We also have only the possibility to do a claim within 24 month.
And when I then referred them to Shimano.com
See this page...
http://cycle.shimano-eu.com/publish/con ... anty3.html
“• for three years for Dura-Ace and XTR branded products only;
from the date of original retail purchase.”
I got the reply...
We thank you for your request at Bike24.
We need such an information from the german Shimano Distributor. We asked our Dealer here in germany and they told us, that there isn't a 3 year warranty. I'm very sorry, but we can't do anything in this case.
The last reply from them was 4 days ago. I have since emailed them on multiple occasions, and have not had any further replies.
So first, be warned about this company blatant disregard for legal warranties!
Second, any suggestions?