Rapha's aftersales service

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Wingnut
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Joined: Sat Jun 23, 2007 12:41 am

by Wingnut

I have to agree...return service has been great! I don't have loads of money to spend but I think Rapha the gear is well worth it...and I don't look like a cycling billboard!
"It's not the destination...it's the ride!"

by Weenie


joshvoulters
Posts: 41
Joined: Thu Mar 22, 2012 12:29 pm

by joshvoulters

The repair service is great- if they can fix it, they will. Nice to know that when you're spending a lot on a jersey

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PSM
Posts: 1570
Joined: Tue Aug 28, 2012 2:45 pm
Location: Stockholm, The Arctic...

by PSM

Rapha aftersales worked perfect. Thank you !

Patrik Skolling Möller

nathanong87
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by nathanong87

i just sent a jersey and wind vest back to rapha today. fingers crossed!

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PSM
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Location: Stockholm, The Arctic...

by PSM

nathanong87 wrote:i just sent a jersey and wind vest back to rapha today. fingers crossed!


Too small? I changed from M to L. No probs. ;)

nathanong87
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by nathanong87

PSM wrote:
nathanong87 wrote:i just sent a jersey and wind vest back to rapha today. fingers crossed!


Too small? I changed from M to L. No probs. ;)


Crash damage :-(

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PSM
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by PSM

ok... :(

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Wingnut
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by Wingnut

Rapha service...return two jerseys and a pair of knicks...and get one jersey & a pair of knicks back? :noidea:
"It's not the destination...it's the ride!"

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PSM
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Location: Stockholm, The Arctic...

by PSM

Wingnut wrote:Rapha service...return two jerseys and a pair of knicks...and get one jersey & a pair of knicks back? :noidea:



I think we need a little more information here?!

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Wingnut
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Joined: Sat Jun 23, 2007 12:41 am

by Wingnut

Ordered 2 x classic jerseys in red & black plus 1 x pair of classic bib shorts...I ordered too big a size & returned them for the next size down...only received two of the items back but expect it to be resolved shortly...

Such nice gear & the service is excellent despite the distance...
"It's not the destination...it's the ride!"

nathanong87
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by nathanong87

whelp they emailed me and confirmed they can fix my brevet long sleeve and wind vest. Im eager to see how they fixed it!

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Wingnut
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by Wingnut

A tip for anyone buying Rapha gear...drop down a size if you previously wore Assos.
"It's not the destination...it's the ride!"

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PSM
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Location: Stockholm, The Arctic...

by PSM

For me the opposite. I was not M in Rapha. I am L.

kode54
Posts: 1125
Joined: Tue May 23, 2006 9:39 pm

by kode54

Wingnut wrote:A tip for anyone buying Rapha gear...drop down a size if you previously wore Assos.


not always true. Rapha Team Pro fits a tad tighter than Assos. true on some of the Rapha Merino jerseys in regular fit...but not all the time.
- AX Lightness Vial EVO D + DA9150 + Enve SES 3.4 carbon hubs
- Parlee Altum + DA9150 + Enve SES 4.5 carbon hubs
- Parlee ESX + DA9150 + THM SRM PM + Enve SES 6.7 CK hubs
- Independent Fabrication Ti FLW + DA9100 + Enve 3.4 CK hubs

by Weenie


konky
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Joined: Mon Dec 14, 2009 6:26 pm

by konky

I found my small Rapha Pro Team jersey fits about the same as my medium Assos S13 jersey.

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