by roadytracky on Thu Apr 25, 2013 11:10 pm
I am in the middle of my 1st warranty experience with Farsports. I have a wheel with a rear Ceramic EdHub that from the moment it 1st arrived at my door has not been right. I should've complained about it when I 1st received it, but I was anxious to ride it (I had to wait about a month from the time they received payment until I received it) and get started with my season. From the beginning the hub didn't spin smoothly, there was a pinging sound when I would pedal (I thought it could be the spokes originally, but later on realized it was bad ceramic bearings), and the free hub was LOUD. Being how this was my 1st road wheel from Farsport I thought this kind of low quality must be normal. After about a month I noticed there was considerable play in the axle. I took it to my LBS. The mechanic tried tightening the allen heads on the ends of the axle, but the play remained. He opened the hub, and showed me the hub, axle, and ceramics were bad. I hadn't even ridden 300 miles on this thing yet. Kyle had me fill out a form and send him some photos. Last night he sent me an e-mail saying "Mae" would be in touch regarding the issue. I have 5 other wheels I've bought from Farsports in the past 6 months (2 track wheels w/Novatec hubs and 3 road wheels w/Ceramic EdHubs). I haven't had any issues with them so hopefully they replace this wheel quickly and without too much hassle so I can continue to order wheels and recommend wheels from them. I will definitely keep you all updated as to my experience with this warranty issue.