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PostPosted: Sat Apr 13, 2013 2:12 am 
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Joined: Mon May 16, 2011 8:14 pm
Posts: 410
That issue totally sucks -- but I think you need to chill out. No matter what product you buy, ever, there will be some people that get units that aren't perfect.. Same thing happens on $100k automobiles. What matters is whether they fix it or not. If they don't fix it, then come and rant.. but until then, just relax and hope for the best.


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PostPosted: Sat Apr 13, 2013 9:20 am 
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Joined: Thu Feb 19, 2009 10:52 am
Posts: 142
sigismond0 wrote:
Cannondale tends to be very good about frame replacement, up to the point of replacing a years-out-of-production frame that's developed a defect.

Maybe if you are in the states, but I can tell that if you are on the other side of the world, they dont care at all until government departments force them to replace faulty frames.


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Posted: Sat Apr 13, 2013 9:20 am 


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PostPosted: Mon Apr 15, 2013 12:03 pm 
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Joined: Fri Jan 14, 2005 3:39 pm
Posts: 974
Location: Essex / Lincs UK
Any news on this Boralb? I'm interested if Cannondale will do anything ....


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PostPosted: Mon Apr 15, 2013 4:01 pm 
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Joined: Sat Aug 22, 2009 11:44 pm
Posts: 113
giant man wrote:
Any news on this Boralb? I'm interested if Cannondale will do anything ....


According to my dealer, Cannondale has approved for the replacement.(on Friday)
My dealer has asked Cannondale for adding my replacement frameset to their next week shipment.
If they do, it will take about 1 month for the arrival.


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PostPosted: Mon Apr 15, 2013 6:20 pm 
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in the industry
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Joined: Sun Nov 21, 2004 2:45 pm
Posts: 2915
Location: London, UK
A month? How come it takes so long?


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PostPosted: Mon Apr 15, 2013 10:19 pm 
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Joined: Fri Jan 14, 2005 3:39 pm
Posts: 974
Location: Essex / Lincs UK
At least they're doing something, so it's a month's wait, no big deal imo, could be worse ....


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PostPosted: Mon Apr 15, 2013 10:26 pm 
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Joined: Sun Nov 21, 2004 2:45 pm
Posts: 2915
Location: London, UK
giant man wrote:
At least they're doing something, so it's a month's wait, no big deal imo, could be worse ....

I could understand it being a long wait in june or july when 2013 stock is sold through and 2014 is yet to arrive. But this is spring.

In 20 years I have never kept a customer waiting for that long for a warranty replacement. Never.

If he was in the UK he would be entitled to a full refund under the Sale Of Goods Act. Not fit for the purpose. End of.

I think his dealer is the issue rather than Cannondale. They failed to spot the defect in the PDI to begin with, and piddled about trying to "fix" an issue that any newly qualified mechanic could spot at 100 yards.


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PostPosted: Mon Apr 15, 2013 10:29 pm 
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Joined: Wed Mar 06, 2013 4:23 pm
Posts: 614
Location: Austin, TX
ultimobici wrote:
giant man wrote:
At least they're doing something, so it's a month's wait, no big deal imo, could be worse ....

I could understand it being a long wait in june or july when 2013 stock is sold through and 2014 is yet to arrive. But this is spring.

In 20 years I have never kept a customer waiting for that long for a warranty replacement. Never.

If he was in the UK he would be entitled to a full refund under the Sale Of Goods Act. Not fit for the purpose. End of.

I think his dealer is the issue rather than Cannondale. They failed to spot the defect in the PDI to begin with, and piddled about trying to "fix" an issue that any newly qualified mechanic could spot at 100 yards.


Agree 100% Maybe they're sending the frame by Pony Express.

_________________
My Cervelo R5
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My MTB


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PostPosted: Mon Apr 15, 2013 10:43 pm 
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Joined: Tue Nov 11, 2003 9:47 pm
Posts: 2196
Location: Santa Cruz, California, USA
Slow boat from China.


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PostPosted: Tue Apr 16, 2013 11:22 am 
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Joined: Fri Jan 25, 2013 7:26 pm
Posts: 181
I warrantied an EVO in Jan. A replacement frame wouldn't have been available until May. Shop gave me another EVO off the floor. Different color and lighter frame.


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PostPosted: Tue Apr 16, 2013 12:39 pm 
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Joined: Sun Jan 03, 2010 4:58 am
Posts: 759
Yeah, blame it on the PDI mechanic.

I bet you next time, you'll look over that purchase a little closer before you fork over that hard earned cash. A road test is just that, the final QC that looks at things in a different light [without saving the company money]. Glad things worked out, too bad not in a timely manner.


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PostPosted: Tue Apr 16, 2013 1:43 pm 
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Joined: Fri Jan 14, 2005 3:39 pm
Posts: 974
Location: Essex / Lincs UK
I don't think one month is that bad from a major manufacturer personally.


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PostPosted: Tue Apr 16, 2013 7:51 pm 
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Joined: Sun Nov 21, 2004 2:45 pm
Posts: 2915
Location: London, UK
giant man wrote:
I don't think one month is that bad from a major manufacturer personally.

You are a rare, rare kind of customer. One who doesn't expect everything NOW.

To be honest though, Specialized UK are normally under a week as are Trek and Cannondale in my experience. 9 times out of 10 delays are initially down to how good the shop are at looking after their customer's interests.


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PostPosted: Tue Apr 16, 2013 8:55 pm 
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Joined: Thu Aug 21, 2008 1:13 am
Posts: 852
Location: Utah
:goodpost:

I think this is "spot on".


Last edited by carbon2329 on Tue Apr 16, 2013 11:03 pm, edited 1 time in total.

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Posted: Tue Apr 16, 2013 8:55 pm 


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PostPosted: Tue Apr 16, 2013 10:27 pm 
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Joined: Thu Mar 08, 2012 3:20 pm
Posts: 155
In Canada it is more like 9 time out of 10 that it takes longer than a week with Cannondale. I have worked at a shop that sells Cannondale for over 5 years now, if they have the frame in-stock it's there quick, but rarely do they have the right colour/size in stock. One of my co-workers waited 3 months for a warranty supersix only to have a different colour shipped out, and no fork to match. Eventually did get the fork after some phone calls.

I've had Cannondale MTB's the past 4 years and each of the 3 warranties I've had with them have taken over a month.


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