HOT: Active* forum members generally gain 5% discount at starbike.com store!
Weight Weenies
* FAQ    * Search    * Trending Topics
* Login   * Register
HOME Listings Articles FAQ Contact About




Post new topic Reply to topic  [ 64 posts ] 
Go to page Previous  1, 2, 3, 4, 5  Next
Author Message
PostPosted: Sat Apr 13, 2013 2:12 am 
Offline

Joined: Mon May 16, 2011 8:14 pm
Posts: 303
That issue totally sucks -- but I think you need to chill out. No matter what product you buy, ever, there will be some people that get units that aren't perfect.. Same thing happens on $100k automobiles. What matters is whether they fix it or not. If they don't fix it, then come and rant.. but until then, just relax and hope for the best.


Top
 Profile  
 
PostPosted: Sat Apr 13, 2013 9:20 am 
Offline

Joined: Thu Feb 19, 2009 10:52 am
Posts: 133
sigismond0 wrote:
Cannondale tends to be very good about frame replacement, up to the point of replacing a years-out-of-production frame that's developed a defect.

Maybe if you are in the states, but I can tell that if you are on the other side of the world, they dont care at all until government departments force them to replace faulty frames.


Top
 Profile  
 
Posted: Sat Apr 13, 2013 9:20 am 


Top
  
 
PostPosted: Mon Apr 15, 2013 12:03 pm 
Offline
User avatar

Joined: Fri Jan 14, 2005 3:39 pm
Posts: 974
Location: Essex / Lincs UK
Any news on this Boralb? I'm interested if Cannondale will do anything ....


Top
 Profile  
 
PostPosted: Mon Apr 15, 2013 4:01 pm 
Offline

Joined: Sat Aug 22, 2009 11:44 pm
Posts: 113
giant man wrote:
Any news on this Boralb? I'm interested if Cannondale will do anything ....


According to my dealer, Cannondale has approved for the replacement.(on Friday)
My dealer has asked Cannondale for adding my replacement frameset to their next week shipment.
If they do, it will take about 1 month for the arrival.


Top
 Profile  
 
PostPosted: Mon Apr 15, 2013 6:20 pm 
Offline
in the industry
User avatar

Joined: Sun Nov 21, 2004 2:45 pm
Posts: 2475
Location: London, UK
A month? How come it takes so long?


Top
 Profile  
 
PostPosted: Mon Apr 15, 2013 10:19 pm 
Offline
User avatar

Joined: Fri Jan 14, 2005 3:39 pm
Posts: 974
Location: Essex / Lincs UK
At least they're doing something, so it's a month's wait, no big deal imo, could be worse ....


Top
 Profile  
 
PostPosted: Mon Apr 15, 2013 10:26 pm 
Offline
in the industry
User avatar

Joined: Sun Nov 21, 2004 2:45 pm
Posts: 2475
Location: London, UK
giant man wrote:
At least they're doing something, so it's a month's wait, no big deal imo, could be worse ....

I could understand it being a long wait in june or july when 2013 stock is sold through and 2014 is yet to arrive. But this is spring.

In 20 years I have never kept a customer waiting for that long for a warranty replacement. Never.

If he was in the UK he would be entitled to a full refund under the Sale Of Goods Act. Not fit for the purpose. End of.

I think his dealer is the issue rather than Cannondale. They failed to spot the defect in the PDI to begin with, and piddled about trying to "fix" an issue that any newly qualified mechanic could spot at 100 yards.


Top
 Profile  
 
PostPosted: Mon Apr 15, 2013 10:29 pm 
Offline
User avatar

Joined: Wed Mar 06, 2013 4:23 pm
Posts: 352
Location: Austin, TX
ultimobici wrote:
giant man wrote:
At least they're doing something, so it's a month's wait, no big deal imo, could be worse ....

I could understand it being a long wait in june or july when 2013 stock is sold through and 2014 is yet to arrive. But this is spring.

In 20 years I have never kept a customer waiting for that long for a warranty replacement. Never.

If he was in the UK he would be entitled to a full refund under the Sale Of Goods Act. Not fit for the purpose. End of.

I think his dealer is the issue rather than Cannondale. They failed to spot the defect in the PDI to begin with, and piddled about trying to "fix" an issue that any newly qualified mechanic could spot at 100 yards.


Agree 100% Maybe they're sending the frame by Pony Express.

_________________
My Cervelo R5
My Cervelo S3
My MTB


Top
 Profile  
 
PostPosted: Mon Apr 15, 2013 10:43 pm 
Offline

Joined: Tue Nov 11, 2003 9:47 pm
Posts: 1733
Location: Santa Cruz, California, USA
Slow boat from China.


Top
 Profile  
 
PostPosted: Tue Apr 16, 2013 11:22 am 
Offline

Joined: Fri Jan 25, 2013 7:26 pm
Posts: 37
I warrantied an EVO in Jan. A replacement frame wouldn't have been available until May. Shop gave me another EVO off the floor. Different color and lighter frame.


Top
 Profile  
 
PostPosted: Tue Apr 16, 2013 12:39 pm 
Offline
Shop Owner

Joined: Sun Jan 03, 2010 4:58 am
Posts: 503
Yeah, blame it on the PDI mechanic.

I bet you next time, you'll look over that purchase a little closer before you fork over that hard earned cash. A road test is just that, the final QC that looks at things in a different light [without saving the company money]. Glad things worked out, too bad not in a timely manner.


Top
 Profile  
 
PostPosted: Tue Apr 16, 2013 1:43 pm 
Offline
User avatar

Joined: Fri Jan 14, 2005 3:39 pm
Posts: 974
Location: Essex / Lincs UK
I don't think one month is that bad from a major manufacturer personally.


Top
 Profile  
 
PostPosted: Tue Apr 16, 2013 7:51 pm 
Offline
in the industry
User avatar

Joined: Sun Nov 21, 2004 2:45 pm
Posts: 2475
Location: London, UK
giant man wrote:
I don't think one month is that bad from a major manufacturer personally.

You are a rare, rare kind of customer. One who doesn't expect everything NOW.

To be honest though, Specialized UK are normally under a week as are Trek and Cannondale in my experience. 9 times out of 10 delays are initially down to how good the shop are at looking after their customer's interests.


Top
 Profile  
 
PostPosted: Tue Apr 16, 2013 8:55 pm 
Offline
User avatar

Joined: Thu Aug 21, 2008 1:13 am
Posts: 837
Location: Utah
:goodpost:

I think this is "spot on".


Last edited by carbon2329 on Tue Apr 16, 2013 11:03 pm, edited 1 time in total.

Top
 Profile  
 
PostPosted: Tue Apr 16, 2013 10:27 pm 
Offline

Joined: Thu Mar 08, 2012 3:20 pm
Posts: 115
In Canada it is more like 9 time out of 10 that it takes longer than a week with Cannondale. I have worked at a shop that sells Cannondale for over 5 years now, if they have the frame in-stock it's there quick, but rarely do they have the right colour/size in stock. One of my co-workers waited 3 months for a warranty supersix only to have a different colour shipped out, and no fork to match. Eventually did get the fork after some phone calls.

I've had Cannondale MTB's the past 4 years and each of the 3 warranties I've had with them have taken over a month.


Top
 Profile  
 
Posted: Tue Apr 16, 2013 10:27 pm 


Top
  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 64 posts ] 
Go to page Previous  1, 2, 3, 4, 5  Next


Who is online

Users browsing this forum: genesis692 and 33 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  

   Similar Topics   Author   Replies   Views   Last post 
There are no new unread posts for this topic. Control Tech Viento SC

in Road

snailmale

5

468

Fri Jul 18, 2014 4:01 pm

locktopus View the latest post

There are no new unread posts for this topic. Light but Colnogo C59 ride quality?

[ Go to page: 1, 2, 3 ]

in Road

Rogerkdvm

37

3062

Tue Jun 03, 2014 2:54 pm

coloclimber View the latest post

There are no new unread posts for this topic. DT 240S Freehub Issue

in Road

ultimobici

11

966

Tue Nov 05, 2013 7:15 am

ultimobici View the latest post

There are no new unread posts for this topic. Headset issue; SuperSixEvo

in Road

TheDarkInstall

14

690

Tue Aug 26, 2014 3:59 pm

Svetty View the latest post

There are no new unread posts for this topic. Issue with Di2 Front Derailleur

in Road

AndreLM

11

567

Thu Sep 11, 2014 1:22 am

AndreLM View the latest post


It is currently Tue Oct 21, 2014 3:59 am

All times are UTC + 1 hour




Advertising   –  FAQ   –  Contact   –  Convert   –  About

© Weight Weenies 2000-2013
hosted by starbike.com


How to get rid of these ads? Just register!


Powered by phpBB