Nothing like giving them time to put things right before throwing a hissy fit online is there? Now if they baulked at replacing the frame I'd understand your rage. Things like this can happen, it's not the massive QC problem you think it is.
I'm surprised the shop didn't initiate the request for a replacement immediately, instead of waiting until Friday. That is sloppy.
Today is being the 5th day, and when i asked for their reply, i got nothing. I think they should have responded already. How much time do you think, should i wait just for a single reply?
I am the aggrieved customer there, and i don't have to wait for their procrastination, if they are really doing. Please keep in mind that, i even can't ride my brandnew bike because of that defect.
Shop kindly requested a replacement, but they've only had one 2012 black/green color evo in stock. I thanked them, but didn't accept it.
I paid for a 2013 model bike, and don't want to change my color theme.
As Ultimobici says you shouldn't be mad at 'dale so much as the shop, things can slip through qc at the factory, thats why they need to be thoroughly prepped at your dealer. They really should have picked up on this before handing the bike over. I would also add that a good shop mechanic should be capable of determining if it is a dropout or frame alignment issue....
Yes you are right maybe, but the main factor which makes me angry is lacking a single reply, after the following days.
Today my bike shop already did their best for me, by kindly requesting a replacement without a doubt.
And it may not matter, if it is a dropout or frame alignment issue.. As i know, there is no chance to modify the all-carbon dropouts.
Anyway, thanks for your replies.
I work in retail sales now for one brand and have dealt with warranty issues with Trek, Specialized & Cannondale in the past.
If one of our customer had an issue with a frame from any of these manufacturers, the routine was simple. Where the frame looks like that we'd be on the phone to the distributor/manufacturer the day we were made aware. Not necessarily to replace the frame, because very often it's a paint issue or there's excess carbon that hasn't been filed before painting. It also affords the distributor a little time to find a replacement. With Cannondale it is a little different to most larger brands as their production is effectively pre-sold due to the way they make their dealers commit to pre-orders. Don't know if this is the case in the US/Canada but Europe was this way until 2011 at lease. Spec & Trek estimate their needs and have stock in the hope of selling it all so it is less of an issue at this time of the season.
That said, how did the bike even get to be ridden? It is not OK to clamp the wheel straight ever in vertical dropouts, especially carbon ones.
As for the 5 days, two of them were the weekend, so chill out a little. Also, judging by the shop's sloppiness, how do you know they have contacted Cannondale in the correct way?