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PostPosted: Sun Feb 10, 2013 6:50 am 
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So I'm gathering the high cost of Rapha gear is nothing to do with quality, rather it's to cover their after sales service... :roll:

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PostPosted: Thu Feb 21, 2013 1:00 pm 
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Joined: Mon May 14, 2007 10:32 am
Posts: 764
Location: Finland
DHL lost my Rapha return parcel on 25.1., and it has not been found despite DHL search.

I've got €300 worth of lost clothing on my Visa, and I can't even make a claim to DHL because I'm not the shipper. (Return was sent using Rapha's prepaid DHL label so it's on their account)

Has this ever happened to anybody?

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PostPosted: Thu Feb 21, 2013 2:26 pm 
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Location: New York
Let Visa handle it.

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PostPosted: Thu Feb 21, 2013 6:16 pm 
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Joined: Sun Oct 16, 2005 8:46 pm
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Location: Swansea, Wales, United Kingdom
I've had to change a few Rapha items and this often takes them up to two weeks - within the UK.


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PostPosted: Fri Feb 22, 2013 12:06 pm 
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Joined: Mon Oct 31, 2005 7:11 pm
Posts: 1213
Location: Out there
Always judge a company by its customer service and returns. Sounds like Rapha are pretty good. May not be immediate but buy the looks of it they leave their customers happy.


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PostPosted: Fri Feb 22, 2013 12:21 pm 
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Location: Finland
stella-azzurra wrote:
Let Visa handle it.


My Visa purchase protection doesn't cover clothing...

Rapha however handled the lost returns parcel very well. 10/10 points to Rapha, 0 points to DHL

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PostPosted: Tue Mar 05, 2013 3:20 am 
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Joined: Wed Jan 19, 2011 11:14 am
Posts: 1513
Location: SYD
I've had a few great experiences with Rapha's sales service.
First was a set of long finger gloves that wore through the thumb in only a few rides.. Rapha's Australian distrubtor told me it was wear and tear, rapha uk ( who I'd cc'd in the email after another shit fight with the austrailan distrubtor ) sent out a dhl van to pick em up and promptly replaced the gloves. This time my berk saddle has sliced up the stitching on 2 pairs of proteam bibs. I sent em back to the new rapha fixit place in victora, Australia and they re stitched the problem area with a much more durable stitch, while these were getting fixed up ( and they've done an amazing job! ) I started using another new pair which also got sliced up in the same way and they have offered to preplace those with another type, which I'll go for the new lightweight bibs..
Total win around.
Now they have their own office in Australia the turn around is fast and it costs very little to send stuff to them. Best thing is their fix it servce is free.
Also for the record my dramas with the proteam bibs is poor interaction between my carbon saddle and the bibs, I don't blam the bibs at all

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PostPosted: Thu Mar 07, 2013 10:13 pm 
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geez sounds like you need a saddle that doesn't slice up bibs....

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PostPosted: Sun Mar 10, 2013 3:25 am 
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Speaking of bibs... where are the Rapha bibs made?

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PostPosted: Sun Mar 10, 2013 4:20 am 
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All the Rapha bibs I have or have seen are Italy.


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PostPosted: Sun Mar 10, 2013 6:21 am 
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Pretty much!! I have an early berk combo and the clear coat is very thin. Raw carbon is quite abrasive!

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PostPosted: Sun Mar 24, 2013 2:19 am 
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Joined: Sat Jun 23, 2007 12:41 am
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I need some clothing....I'm being drawn to Rapha gear...loved Assos previously but the Rapha style is gaining my attention, is it as comfortable?

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PostPosted: Sun Mar 24, 2013 4:10 am 
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Joined: Tue Dec 16, 2003 4:24 am
Posts: 956
I basically spent a day travelling to all of the bike stores in Toronto a couple years ago. I tried on everything (shorts, tights, jerseys, jackets, gloves, base layers, hats, booties, vests, etc) from everyone (Assos, Rapha, Castelli, Sugoi, Gore, etc) and my top 2 were always Rapha and Assos. I preferred the fit and look of Rapha overall. I can't say you'll find them as comfortable but they are absolutely worth a try.

Rapha's new Pro Team/Sky line is more high tech with a racer look and fit. The Sportwool stuff has less Billboard style graphics and a slightly looser fit.

Oh and on my last order they ran out of the rain jacket I wanted. They gave me another jacket (not on sale) for the sale price and a free musette bag for their mistake.


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PostPosted: Sun Mar 24, 2013 10:55 am 
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Joined: Mon Oct 31, 2005 7:11 pm
Posts: 1213
Location: Out there
Seems that their pro team is also suffering from slow delivery.

Sky riders having to ride disguised kit at San Remo and by all accounts the riders aren't that impressed with the gear they have been given.

Looks like the stories in the press about riders receiving loads of kit and being involved in the development might not have been as accurate as they made out!


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PostPosted: Sun Mar 24, 2013 11:01 am 
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Joined: Sun Nov 21, 2004 2:45 pm
Posts: 2915
Location: London, UK
Rodrego Hernandez wrote:
Sky riders having to ride disguised kit at San Remo and by all accounts the riders aren't that impressed with the gear they have been given.

Looks like the stories in the press about riders receiving loads of kit and being involved in the development might not have been as accurate as they made out!
What makes you say that? Pictures??


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Posted: Sun Mar 24, 2013 11:01 am 


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