To make a long story short. In August 2012 I bought a quarq S975 from a german online retailer. After about 2 weeks of usage it stopped working so I sent it back to the german retailer. And no, I could not send it directly to quarq in the US as everything has to go through the original purchase store. In all It took about 2 months before I got it back.

So hunky dory I install the crank and begin training with it. To my displeasure bam! After another two weeks of usage the powermeter stops working again! Sent it back to Germany but it never arrives... Norwegian post seems to have lost track of it, german DHL have no clue either where the dam thing is.

Now who's responsible here? The parcel was registered and I stated its true value but I did not insure the parcel. Im guessing I will have to take the full blunt of the messup. Norwegian post will give me a small compensation but not anything near the true value of the powermeter.

Wish Quarq would step forwards and take some responsibility but I cant see them doing anything...

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Canyon Ultimate SLX 2013 + DA9070 + Red Quarq + Corima Aero+ MCC (Ordered! 6.0kg)
Canyon AeroRoad + DA9000 + Lightning Power2Max + MCU's (6.5kg)
Cervelo P4 + G3 Powertap (7.78kg)
Cervelo SLC + SRAM Red 2013 + Red Quarq (6.8kg)

That sucks.

Was the parcel tracked? If so, you should be able to pinpoint exactly where it went missing, and hence who is responsible.

If not... you might need a lawyer.

I do have a tracking number. It seems to have gotten lost in the "limbo zone" in between norway and germany.

Im guessing one of those middle man orangutans saw the value of the "shoe box" and stole it...

Lawyer? Will have to pass. Im guessing I could get about 10 new SRM's for the price of a norwegian lawyer

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Canyon Ultimate SLX 2013 + DA9070 + Red Quarq + Corima Aero+ MCC (Ordered! 6.0kg)
Canyon AeroRoad + DA9000 + Lightning Power2Max + MCU's (6.5kg)
Cervelo P4 + G3 Powertap (7.78kg)
Cervelo SLC + SRAM Red 2013 + Red Quarq (6.8kg)

I'll do it pro bono aerozy! (but I'm merely a jurist..)

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12 Canyon Aeroad CF 9.0 ETE
12 Canyon Ultimate AL
11 Cervélo P2

Wow S975 for 1 month of usage but it's more like less than 300 hrs of work at best right?

Send Quarq a link to this thread.

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I never took drugs to improve my performance at any time. I will be willing to stick my finger into a polygraph test if anyone with big media pull wants to take issue. If you buy a signed poster now it will not be tarnished later. --Graeme Obree

Why? This is not at all Quarq's problem, this is a postage company problem.

I am not aware of Germany's laws, but you may want to do some research to see if DHL can be held accountable, and for how much.

Although it not quarq's problem for not losing the package it is their problem for needing to repair the same device 2x.
Had the device been repaired once like it should be in most cases the OP would not have lost it in the mail.
I have no idea what shipping costs and usually when you ship an expensive item you can buy insurance so that if it does get lost you are fully covered. I don't know if Norwegian post offers this.
Either way do we really need to send a device that we paid 1000$ + shipping costs to a vendor and have it repaired not once but twice. Was there a third time? we will never know.

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I never took drugs to improve my performance at any time. I will be willing to stick my finger into a polygraph test if anyone with big media pull wants to take issue. If you buy a signed poster now it will not be tarnished later. --Graeme Obree

I understand that for you the big problem is that the package got lost, but for others the fact that it failed twice in such sort time is more alarming.
As I understand the guy who stole it got a dead unit. I'd try to find out if it is taken in for service sometime soon.

Once a notebook was stolen from our company and it showed up in a repair shop for HD replacement. Police still messed up, so we didn't get it back and didn't catch the thief either.

The answer to whether you have a case with DHL is seemingly doom & gloom, for a legal view point.

When you buy the service at the counter you pay for a 'level of service' - the more you pay, the more / better / higher level of service you get.

If you want insurance / high financial cover if the item gets lost, you pay a higher initial price - that way the seller gets suitable recompense for the risk he carries in the event the item does actually get lost.

So by sending the item out without the suitable level of cover, you've skimped on the risk or levy the seller is charging you to carry the item, & thus when the worst happens, you only get the recompense up to the level of service you've paid for.



Basically, unless someone is feeling generous you are out of luck.

I always get a kick out of courier insurance. You want me to pay extra to insure that you do your job correctly?

Has this been tested in court?

It seems to me that the courier/postal service has breeched their duty of care.

It could also be argued that they have not met the terms of their contract, and could be sued accordingly.

Any torts or contracts lawyers out there?

>It could also be argued that they have not met the terms of their contract, and could be sued accordingly.

Really do you think their lawyers are that stupid?

It's not a question of stupid lawyers.

I asked whether this has actually been tested in court.

As consumers we often take things lying down, simply because it's not worth our while to fight, or because we are unsure of our rights, or because we are intimidated by fineprint which actually has no basis in the law.

Perhaps in this case I am completely wrong, but I would like to hear from anyone is actually familiar with case law in this area.

Under Norwegian law you'd most likely be out of luck for compensation unless the Postal service has been grossly negligent.

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12 Canyon Aeroad CF 9.0 ETE
12 Canyon Ultimate AL
11 Cervélo P2