Weight Weenies
* FAQ    * Search    * Trending Topics
* Login   * Register
HOME Listings Blog NEW Galleries NEW FAQ Contact About Impressum
It is currently Thu Sep 29, 2016 2:33 pm
Recently the board software has been updated and there are some known bugs/failures:
- Avatars are currently not being displayed ✔ FIXED
- Tapatalk connection is currently broken ✔ FIXED
- Avatars cannot be uploaded ✔ FIXED

Please note that we will soon do some changes in WW board template design in case to get a fully mobile/desktop responsiveness board!
If you find more errors please post it here: http://weightweenies.starbike.com/forum/viewtopic.php?f=7&t=139062


All times are UTC+01:00





Post new topic  This topic is locked, you cannot edit posts or make further replies.  [ 125 posts ]  Go to page Previous 1 2 3 4 59 Next
Author Message
PostPosted: Wed Jan 30, 2013 9:02 am 
Offline

Joined: Mon Dec 13, 2010 10:16 am
Posts: 36
Hi Taylor,

Wayne has already addressed my problem. Funny how two people come and help on the same day when there wasn't any reply for a week and a half!

_________________
It isn't going to be easy, but it's going to be worth it.


Top
   
 
PostPosted: Wed Jan 30, 2013 10:42 am 
Offline
User avatar

Joined: Sat Sep 05, 2009 11:20 am
Posts: 1430
Its shows good use of social media/forums to resolve problems that might have slipped through the cracks.

Its happens and more companies should work that way.

_________________
"Step forward the climber and all those who worship at the altar of lightness" - R. Millar


Top
   
 
Posted: Wed Jan 30, 2013 10:42 am 


Top
   
 
PostPosted: Wed Jan 30, 2013 3:19 pm 
Offline

Joined: Tue Sep 22, 2009 1:29 pm
Posts: 865
Location: UK
I'm pretty amazed they'll repair/replace it to be honest. I mean it wasn't a manufacturing fault and if you crash your Mercedes, they don't give you a new car for free do they!

i would say this is a big :thumbup: for Rapha.

_________________
"We live in an age when unnecessary things are our only necessities." Oscar Wilde

Pegoretti Responsorium, Parlee Z5i, Donhou Commuter, 1946 MacLeans Featherweight L'Eroica!


Top
   
 
PostPosted: Wed Jan 30, 2013 3:35 pm 
Offline
User avatar

Joined: Mon Jan 23, 2006 6:35 am
Posts: 5072
Location: New York
For the prices they charge you guys they can afford to replace it. You already paid it 2x or 3x in some cases. :lol:

_________________
I never took drugs to improve my performance at any time. I will be willing to stick my finger into a polygraph test if anyone with big media pull wants to take issue. If you buy a signed poster now it will not be tarnished later. --Graeme Obree


Top
   
 
PostPosted: Wed Jan 30, 2013 4:13 pm 
Offline

Joined: Thu May 14, 2009 12:19 pm
Posts: 1398
Location: Norway
bluestar: Pretty much spot on! :-)

Even if you buy Assos, you could still get two of their bibs for one of Rapha's. Never had any problems with my Rapha stuff (except that the fit is a bit off sometimes) nor with my Assos gear (always perfect..).


Top
   
 
PostPosted: Wed Jan 30, 2013 10:08 pm 
Offline
in the industry
User avatar

Joined: Sun Nov 21, 2004 2:45 pm
Posts: 2900
Location: London, UK
djm wrote:
bluestar: Pretty much spot on! :-)

Even if you buy Assos, you could still get two of their bibs for one of Rapha's. Never had any problems with my Rapha stuff (except that the fit is a bit off sometimes) nor with my Assos gear (always perfect..).
Could you tell me where one can buy Assos bib shorts at full retail with a 30 day money back guarantee for £75?


Top
   
 
PostPosted: Thu Jan 31, 2013 3:57 am 
Offline

Joined: Tue Dec 16, 2003 4:24 am
Posts: 956
Some guys just don't have a clue what they're talking about. Don't open your mouth or type anything unless you have an educated opinion.


Top
   
 
PostPosted: Thu Jan 31, 2013 4:59 am 
Offline

Joined: Mon Dec 13, 2010 10:16 am
Posts: 36
Yeah! I'd switch to Assos the moment I can buy two bibs for the price of one from Rapha! :twisted: But with that said, Rapha offers free crash repairs in the event that your garment is torn, which is quite meaningful to me as I race pretty regularly.

_________________
It isn't going to be easy, but it's going to be worth it.


Top
   
 
PostPosted: Thu Jan 31, 2013 9:59 am 
Offline

Joined: Thu May 14, 2009 12:19 pm
Posts: 1398
Location: Norway
ultimobici: If I buy online here in Norway I have a 14 day money back guarantee on absolutely anything I buy. It's law. And I'm not buying the Assos gear at full retail of course, but at one of the bike shops that offer a discount either in store or online. Seemingly not possible with Rapha.

My travel insurance would even cover torn clothing in case of a crash, and gives much more comprehensive coverage than Rapha, at a much lower cost.

Rapha is nice, sure, but I have yet to be compelled to drink all their Kool-Aid.


Top
   
 
PostPosted: Thu Jan 31, 2013 12:03 pm 
Offline

Joined: Tue Oct 23, 2012 5:02 pm
Posts: 63
djm wrote:
ultimobici: If I buy online here in Norway I have a 14 day money back guarantee on absolutely anything I buy. It's law.

With rapha's classics guarantee you can road test the stuff you buy and still return it.
Isn't the "14 day money back"-thing such that you have to return the items unused (and in original packing)?

On topic: Personally my experiences with Rapha's customer service (including after sale) is excellent.


Top
   
 
PostPosted: Fri Feb 01, 2013 2:11 am 
Offline

Joined: Mon Dec 13, 2010 10:16 am
Posts: 36
Hey guys, just a bit of an update -:

I spoke to Aodhan from Rapha and he was really apologetic about this whole taking-very-long to reply issue. Apart from that, they will be sending me new buckles via DHL Express FOC. Now this is excellent service! For those who are considering buying Rapha products - I'd say to ahead with them as they stand by their product very well and should you have any problems, they will help you out.

Best,
TPM

_________________
It isn't going to be easy, but it's going to be worth it.


Top
   
 
PostPosted: Fri Feb 01, 2013 7:22 am 
Offline
in the industry
User avatar

Joined: Sun Nov 21, 2004 2:45 pm
Posts: 2900
Location: London, UK
MagnusH wrote:
djm wrote:
ultimobici: If I buy online here in Norway I have a 14 day money back guarantee on absolutely anything I buy. It's law.

With rapha's classics guarantee you can road test the stuff you buy and still return it.
Isn't the "14 day money back"-thing such that you have to return the items unused (and in original packing)?

On topic: Personally my experiences with Rapha's customer service (including after sale) is excellent.

Exactly.

The 30 day money back guarantee is if you find the product is not as good as you hoped. Legally you'd be SOL if that happened with another brand. 14 day rules are standard distance selling "change you mind" rules.


Top
   
 
PostPosted: Tue Feb 05, 2013 8:52 am 
Offline

Joined: Sun Jul 13, 2008 10:37 pm
Posts: 66
Location: Los Angeles
I have two jerseys that I just sent in today mangled from crashes. One was evidence in a recently resolved car collision from two years ago, so I just saved both until now.

Took days to receive a reply, but to even offer to give it a shot earns very high praise from me. :thumbup:


Top
   
 
PostPosted: Sat Feb 09, 2013 1:43 pm 
Offline

Joined: Mon Oct 31, 2005 7:11 pm
Posts: 1212
Location: Out there
I sent a damaged 3 year old rain jacket back to Assos and they fixed it for free.

Turned it round in a week too.


Top
   
 
Posted: Sat Feb 09, 2013 1:43 pm 


Top
   
 
PostPosted: Sun Feb 10, 2013 1:30 am 
Offline

Joined: Thu Jul 12, 2012 11:12 pm
Posts: 137
I snagged the zipper ornament on the rear pocket of my assos jersey and they fixed it and paid shipping.


Top
   
 
Display posts from previous:  Sort by  
Post new topic  This topic is locked, you cannot edit posts or make further replies.  [ 125 posts ]  Go to page Previous 1 2 3 4 59 Next

   Similar Topics   Author   Replies   Views   Last post 
There are no new unread posts for this topic. SPD pedals service interval?

in Road

eyedrop

3

407

Tue Mar 15, 2016 5:52 pm

RussellS View the latest post

There are no new unread posts for this topic. Canyon customer service - nonexistent.

[ Go to page: 1 2 ]

in Cycle Chat

kauphy

17

1902

Sat Jan 30, 2016 2:50 pm

CBJ View the latest post

There are no new unread posts for this topic. Bora 2016 service question

in Everything wheels

havana

6

365

Tue Sep 20, 2016 10:00 pm

pdlpsher1 View the latest post

There are no new unread posts for this topic. Actual length Zipp Service Course SL stem

in Road

Dr.Dos

9

594

Wed Sep 28, 2016 10:07 am

Fiery View the latest post

There are no new unread posts for this topic. Pretty Happy with Enve custom service right now

[ Go to page: 1 2 ]

in Road

sd5500

20

1488

Wed Mar 16, 2016 6:38 pm

JPA View the latest post


All times are UTC+01:00


Who is online

Users browsing this forum: jimaizumi, Sleepless and 0 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Limited