Hi guys,

I was involved in a crash last Sunday and I screwed the right buckle on my Rapha Grand Tour shoes up pretty badly. I decided to send an email to returns@rapha.cc that night wondering if I could purchase the buckles separately and I haven't received any replies from them yet. Should I email them again? Has anyone here had the same bad experience as me? Does Rapha stand behind their products? All help will be greatly appreciated!

Thanks!

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It isn't going to be easy, but it's going to be worth it.

At that price point you would expect that Rapha would at least reply to your correspondence. I'll be interested to see how this pans out. Keep us posted.

I'd try emailing them again, but if they don't have any, you can always get some spare buckles from Giro (that fit the the Factor/Trans) which are available at most of the usual online places. The Rapha Grand Tour shoes are actually based on the Giro shoes as you might know. They won't have the fancy aluminium ratchet though.

Try enquiries@rapha.cc

I have had excellent after sales in the past.

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Caad10 with Campagnolo

A follow-up note certainly can't hurt. Personally, I've had unsatisfactory post-sales service from Rapha (USA) but hopefully, given the cost of the item you purchased, your prospects will be better!

Rapha in the UK have some pretty amazing aftersales service. Free repairs and stuff.

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"Step forward the climber and all those who worship at the altar of lightness" - R. Millar

Thanks for the replies guys! I've sent an email to enquiries@rapha.cc, hopefully they will send a reply soon... I'm based in Singapore, so it will be best if they can send the buckles over so that I don't have to go through the hassle of sending my shoes back to them etc. Will keep everyone posted!

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It isn't going to be easy, but it's going to be worth it.

Just call them up!

Repair Service Policy

Rapha offers a free repair service where a crash or accident has damaged a garment or a failure has occurred even after significant usage.

Oh yes that's really true... Oh well, I just hope that they revert to me soon! I'd be really surprised if they don't send me a spare pair as so many people have had good feedback from them.

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It isn't going to be easy, but it's going to be worth it.

FACT rapha will repair your shoe
Mostly repairs are done free of charge
Being in Singapore might be a factor to how soon it takes place
Repais in the UK take anything from a week to a month in my expirience depending on what it is
Don't moan at Rapha at least they will repair it unlike most other makes

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i like people... i just can't stand assholes

I returned a rain jacket that got caught up in the dryer and destroyed the zipper. They replace it with a new one; no charge and it only took about two weeks. I love that kind of service and will always be a rapha fan. I suggest you call them.

Well it's been a week and a half since I've emailed both returns and enquiries but still no reply... looks like I've got no choice but to give them a call.

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It isn't going to be easy, but it's going to be worth it.

Call. Twice I've ordered things and they ran out of the item while it was being processed. They apologized and gave me a nice discount on my next order.

Hi ThePullman,

Please message me your contact details / address and I'll arrange the buckle for you.

Kind regards,

Adam TC

adam.taylor-campbell@rapha.cc

Adam