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PostPosted: Sat Jan 26, 2013 11:28 am 
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Joined: Mon Dec 13, 2010 10:16 am
Posts: 36
Hi guys,

I was involved in a crash last Sunday and I screwed the right buckle on my Rapha Grand Tour shoes up pretty badly. I decided to send an email to returns@rapha.cc that night wondering if I could purchase the buckles separately and I haven't received any replies from them yet. Should I email them again? Has anyone here had the same bad experience as me? Does Rapha stand behind their products? All help will be greatly appreciated!

Thanks!

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Posted: Sat Jan 26, 2013 11:28 am 


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PostPosted: Sat Jan 26, 2013 11:37 am 
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At that price point you would expect that Rapha would at least reply to your correspondence. I'll be interested to see how this pans out. Keep us posted.

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PostPosted: Sat Jan 26, 2013 11:47 am 
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Joined: Sun Nov 14, 2010 1:46 am
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I'd try emailing them again, but if they don't have any, you can always get some spare buckles from Giro (that fit the the Factor/Trans) which are available at most of the usual online places. The Rapha Grand Tour shoes are actually based on the Giro shoes as you might know. They won't have the fancy aluminium ratchet though.


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PostPosted: Sat Jan 26, 2013 1:49 pm 
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Joined: Mon Jan 31, 2011 9:57 pm
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Try enquiries@rapha.cc

I have had excellent after sales in the past.

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PostPosted: Sat Jan 26, 2013 5:24 pm 
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Joined: Sat Dec 04, 2010 5:31 pm
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A follow-up note certainly can't hurt. Personally, I've had unsatisfactory post-sales service from Rapha (USA) but hopefully, given the cost of the item you purchased, your prospects will be better!


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PostPosted: Sat Jan 26, 2013 5:36 pm 
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Rapha in the UK have some pretty amazing aftersales service. Free repairs and stuff.

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PostPosted: Sun Jan 27, 2013 4:49 am 
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Thanks for the replies guys! I've sent an email to enquiries@rapha.cc, hopefully they will send a reply soon... I'm based in Singapore, so it will be best if they can send the buckles over so that I don't have to go through the hassle of sending my shoes back to them etc. Will keep everyone posted!

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PostPosted: Sun Jan 27, 2013 3:37 pm 
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Joined: Sat Oct 23, 2010 8:36 pm
Posts: 106
Just call them up!

Repair Service Policy

Rapha offers a free repair service where a crash or accident has damaged a garment or a failure has occurred even after significant usage.


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PostPosted: Mon Jan 28, 2013 1:17 am 
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Oh yes that's really true... Oh well, I just hope that they revert to me soon! I'd be really surprised if they don't send me a spare pair as so many people have had good feedback from them.

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PostPosted: Tue Jan 29, 2013 7:50 am 
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Location: On Pave
FACT rapha will repair your shoe
Mostly repairs are done free of charge
Being in Singapore might be a factor to how soon it takes place
Repais in the UK take anything from a week to a month in my expirience depending on what it is
Don't moan at Rapha at least they will repair it unlike most other makes

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PostPosted: Tue Jan 29, 2013 8:53 pm 
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I returned a rain jacket that got caught up in the dryer and destroyed the zipper. They replace it with a new one; no charge and it only took about two weeks. I love that kind of service and will always be a rapha fan. I suggest you call them.


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PostPosted: Wed Jan 30, 2013 12:48 am 
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Well it's been a week and a half since I've emailed both returns and enquiries but still no reply... :| looks like I've got no choice but to give them a call.

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PostPosted: Wed Jan 30, 2013 2:06 am 
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Joined: Tue Dec 16, 2003 4:24 am
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Call. Twice I've ordered things and they ran out of the item while it was being processed. They apologized and gave me a nice discount on my next order.


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PostPosted: Wed Jan 30, 2013 5:27 am 
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Joined: Wed Jan 30, 2013 5:19 am
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Hi ThePullman,

Please message me your contact details / address and I'll arrange the buckle for you.

Kind regards,

Adam TC

adam.taylor-campbell@rapha.cc


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Posted: Wed Jan 30, 2013 5:27 am 


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PostPosted: Wed Jan 30, 2013 5:50 am 
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Joined: Sat Oct 10, 2009 7:13 am
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Location: 93306
:welcome: Adam :thumbup: :thumbup:


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