Long post, summary: Buyer beware dealing with Ted Ciamillo / Ciamillo Components / Zero Gravity
I’m very sorry to be posting this. This is a warning to all to use caution in your dealings. After being a Zero Gravity user and fan for a long time I am disappointed to have been lied to repeatedly and ultimately screwed out of the money I paid for components over 18 months ago.
I fully documented the whole experience so if mods need to see proof that’s no problem. But to try to keep anyone else from experiencing this, here’s a summary of what led to this post:
April 2011 – purchased a pair of Gravitas brakes from Ted, paid by credit card
August 2011 – received and installed them. They were defective, sent photos/video, Ted confirmed they had a problem and asked me to send them back. Missed riding season, eventually received “fixed” pair later in the Fall.
April 1, 2012 – installed repaired set and the ‘solution’ didn’t work. Ted confirmed he would send a new set.
April 26, 2012 – I follow up with Ted because nothing received and was told “I am looking into it and getting you another set out on Monday.”
May 27, 2012 – With nothing received I request a refund on my credit card. (I asked for the price of goods and just decided to eat the shipping/duty/customs I had to pay twice so far to get the brakes.)
June 5, 2012 – no response, so emailed again. Ted replied “I’ll get a check out to you.”
June 28, 2012 – nothing received, so emailed again.
July 14, 2012 – no response, so emailed again.
July 24, 2012 – no response, so emailed again. “So is Zero Gravity just going to stiff me for five hundred bucks after sending me defective product, twice? Really disappointing…please respond.”
July 24, 2012 – Ted replies “Sorry for the delay in getting back to you.. I will get you a check this week.”
After this point I started calling Ted and we spoke multiple times. He was always friendly and apologetic and said he’d take care of it right away.
Sep 7, 2012 – Ted tells me a check was sent right after Labor Day via USPS flat rate mail and to give it a few days, says he’s confident it was actually sent. Never arrives.
I continued calling him; he’s offered to refund by PayPal several times. But it never comes and every time I call it’s more Kristy was supposed to do that, oh we have money in the account now it will go, I’ll take care of that right away, I’ll get Kristy to do it tonight, etc.
I spoke with Ted two weeks ago and told him that I just didn’t believe him anymore and would stop calling him, and let him know how disappointed I was at the repeated lies. He said he’d take care of it by PayPal that day and of course nothing happened.
Ted and/or any Zero Gravity representatives that read this, if you want to make amends let me know. To everyone else I will post an update if I ever receive anything.
Notice first post. This person also posted over at Slowtwitch and the members trashed this guy. He does have the option of using his credit card company to resolve the issue and admitted this on Slowtwitch it was true. So he's posting without taking all measures to resolve his issues.