HOT: Active* forum members generally gain 5% discount at starbike.com store!
Weight Weenies
* FAQ    * Search    * Trending Topics
* Login   * Register
HOME Listings Articles FAQ Contact About




Post new topic Reply to topic  [ 13 posts ] 

Warranty possible?
Poll ended at Tue Dec 18, 2012 7:09 pm
Yes 19%  19%  [ 3 ]
No 75%  75%  [ 12 ]
Maybe 6%  6%  [ 1 ]
Total votes : 16
Author Message
 Post subject: Warranty of trek frame
PostPosted: Fri Dec 14, 2012 7:09 pm 
Offline

Joined: Fri Dec 14, 2012 6:56 pm
Posts: 1
Hi!

I've got a trek madone 6.2 2011. One day the chain jumped of the chainring, and pulled off the aluminium frame protector. The glue of the backside of the protector pulled of the paint, and I think one layer of carbon (see picture).

Is this my fault? in other words is it possible for me to get this fixed on the lifetime warranty from trek?

Thank you,

├ůsmund


Attachments:
2012-10-19 21.09.07.jpg
2012-10-19 21.09.07.jpg [ 158.6 KiB | Viewed 1741 times ]
Top
 Profile  
 
 Post subject: Warranty of trek frame
Posted: Fri Dec 14, 2012 7:09 pm 


Top
  
 
PostPosted: Fri Dec 14, 2012 7:17 pm 
Offline

Joined: Mon May 30, 2005 7:13 am
Posts: 1510
Doubful you pulled off the carbon, most likely they'll have your shop repair it by replacing the plate. The plate itself is a part that can be ordered and replaced.


Top
 Profile  
 
PostPosted: Fri Dec 14, 2012 8:56 pm 
Offline

Joined: Fri Mar 09, 2007 1:26 am
Posts: 403
Location: USA
Ditto, We are a Trek dealer and I am almost 99.9% certain that it is not a warranty issue.


Top
 Profile  
 
PostPosted: Fri Dec 14, 2012 11:21 pm 
Offline

Joined: Fri Oct 07, 2011 2:08 pm
Posts: 1365
Can't tell from the photo but I pulled mine off my old Trek and It would take some doing to pull the carbon off .
I would be 99% sure it's just paint . Sand it down with some fine wet and dry and you will see for sure.


Top
 Profile  
 
PostPosted: Sat Dec 15, 2012 2:50 am 
Offline
User avatar

Joined: Sun Nov 02, 2003 6:48 am
Posts: 1146
Location: Central USA
Heck of a newbie first post to WW......

So shouldn't our reply be in the form of a traditional WW question.......how many grams has that now saved?? :P


Last edited by tommasini on Sat Dec 15, 2012 6:59 pm, edited 1 time in total.

Top
 Profile  
 
PostPosted: Sat Dec 15, 2012 7:25 am 
Offline

Joined: Tue Dec 23, 2008 2:57 pm
Posts: 652
Location: NYC
skatty wrote:
One day the chain jumped of the chainring, and pulled off the aluminium frame protector.

Is this my fault? in other words is it possible for me to get this fixed on the lifetime warranty from trek?



Yes, this is absolutely your fault (a poll...really?). A manufacturer will not cover damage that results from parts that are improperly installed, adjusted and utilized. Chains don't just drop off chainrings...either your front der was improperly adjusted, your chain may be gummed up and sticky, your chainring teeth may be bent, or you simply did not shift correctly yielding a dropped chain (not to mention a host of other potential causes). Good luck, EM3

_________________
______________

My 2013 Cervelo R5


Top
 Profile  
 
PostPosted: Sat Dec 15, 2012 5:37 pm 
Offline

Joined: Thu Aug 16, 2007 3:16 pm
Posts: 617
Cannondale have the same silly metal bit but theres just normally falls off on its own. If you want it just get some glue


Top
 Profile  
 
PostPosted: Sat Dec 15, 2012 10:57 pm 
Offline

Joined: Sat Jun 06, 2009 7:28 am
Posts: 479
Why not ask your bike shop this question? seriously?


Top
 Profile  
 
PostPosted: Sun Dec 16, 2012 3:47 pm 
Offline

Joined: Fri Jun 02, 2006 2:36 pm
Posts: 68
Wow, some of you guys are A$$ holes! The guy is asking a bike question on a bike forum and your ripping on him.

But to answer your question, no that is 100% not a warranty issue. Warranty covers defects in materials and craftsmanship, not user or mechanic error.


Top
 Profile  
 
PostPosted: Sun Dec 16, 2012 5:18 pm 
Offline

Joined: Thu Sep 29, 2011 1:19 am
Posts: 90
Not warranty at all. Looks to me like all you did was peel the paint off. Get a new frame protector from your dealer and stick it back on. The warranty is VOID without that piece on there.


Top
 Profile  
 
PostPosted: Mon Dec 17, 2012 5:03 am 
Offline

Joined: Mon Aug 15, 2011 4:48 am
Posts: 385
I would have said yes because the purpose of the plate is to prevent damage to the frame and if it can be pulled off by the chain thats a little lousy isnt it?

_________________
http://weightweenies.starbike.com/forum/viewtopic.php?f=10&t=100739


Top
 Profile  
 
PostPosted: Tue Dec 18, 2012 5:25 pm 
Offline

Joined: Thu Sep 29, 2011 1:19 am
Posts: 90
weeracerweenie wrote:
I would have said yes because the purpose of the plate is to prevent damage to the frame and if it can be pulled off by the chain thats a little lousy isnt it?

I would say it worked... Frame is still fine minus some paint...


Top
 Profile  
 
PostPosted: Tue Dec 18, 2012 6:16 pm 
Offline

Joined: Thu Nov 15, 2012 2:31 pm
Posts: 37
Location: UK
:welcome:

Isn't the plate to protect from chain suck :!: :?:

Hence why every man and his non WW dog is now fitting chain catchers to their bikes, unless you have the new sram red FD which comes as standard.

Ask Andy Schleck if you can find him... he knows all about chain drop...

Speccy, cannondale, trek etc etc etc all have the silver metallic deflector plate attached to prevent chain suck from scratching/damaging the chainstay, it wasn't attached to protect from chain drop - especially if you're unlucky enough to catch it right on the point where it's wedged and ripped it clean off said chainstay.

I voted not a chance (aka NO) days ago - aside from that - :welcome:


Top
 Profile  
 
Posted: Tue Dec 18, 2012 6:16 pm 


Top
  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 13 posts ] 


Who is online

Users browsing this forum: AdvanTech, Bing [Bot], fitrataramizar, Google [Bot], Google Adsense [Bot], Majestic-12 [Bot], nathanong87 and 69 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  

   Similar Topics   Author   Replies   Views   Last post 
There are no new unread posts for this topic. Trek: using non-Bontrager stem voids fork warranty

in Road

jspaceman

0

21

Tue Jul 29, 2014 2:05 am

jspaceman View the latest post

There are no new unread posts for this topic. Scott Addict R1 weight gain.. [warranty replacement frame]

in Road

n808

5

792

Mon May 05, 2014 4:46 pm

n808 View the latest post

There are no new unread posts for this topic. Cannondale Super Six Evo Warranty Voided

[ Go to page: 1, 2 ]

in Road

Ladeira

19

1985

Tue May 20, 2014 2:19 pm

jostanderhub View the latest post

There are no new unread posts for this topic. Differences in warranty lengths between manufacturers

in Road

jspaceman

8

554

Sun Mar 16, 2014 5:13 pm

BRM View the latest post

There are no new unread posts for this topic. Continous Cannondale Evo Problems and tragicomical warranty

[ Go to page: 1, 2, 3 ]

in Road

Boralb

39

3983

Sun May 25, 2014 9:50 am

sharkman View the latest post


It is currently Tue Jul 29, 2014 2:56 am

All times are UTC + 1 hour




Advertising   –  FAQ   –  Contact   –  Convert   –  About

© Weight Weenies 2000-2013
hosted by starbike.com


How to get rid of these ads? Just register!


Powered by phpBB