Weight Weenies
* FAQ    * Search    * Trending Topics
* Login   * Register
HOME Listings Blog NEW Galleries NEW FAQ Contact About Impressum
It is currently Wed Dec 07, 2016 11:56 am
Recently the board software has been updated and there are some known bugs/failures:
- Avatars are currently not being displayed ✔ FIXED
- Tapatalk connection is currently broken ✔ FIXED
- Avatars cannot be uploaded ✔ FIXED

Please note that we will soon do some changes in WW board template design in case to get a fully mobile/desktop responsiveness board!
If you find more errors please post it here: http://weightweenies.starbike.com/forum/viewtopic.php?f=7&t=139062


All times are UTC+01:00





Post new topic  Reply to topic  [ 29 posts ]  Go to page Previous 1 2
Author Message
PostPosted: Wed Oct 10, 2012 2:13 pm 
Offline

Joined: Wed Sep 26, 2012 2:56 pm
Posts: 106
Thought I'd update here about my communication with Farsports if anyone was interested. Thank you for all your opinions thus far.

Farsports has been very cooperative and helpful in my warranty process. They admit that this was a fault that they didn't catch (but should have) on their end in the manufacturing process. They're sending me a new rear rim free of charge as stated in their warranty agreement. I don't have to pay shipping.

I also made it clear to them that since I'm only getting a new rim, I'm going to have to pay an experienced wheel builder to re-build the wheel and that'll cost money.

They understand and are offering to cover the cost of the re-build so that I don't have to pay out of pocket for a defect that was from their end.

All in all I'm very impressed with their helpfulness and customer service. This was a slip up on their end but they are fixing their mistake which I respect.

Hopefully the new rim is as well finished as my front wheel is, because the front wheel is perfect.

At the price they sell these wheels you are taking a gamble, and even though I got unlucky on the first round, I don't have any hard feelings for Farsports. At least I'm not up the river without a paddle now that something DID go wrong.


Top
   
PostPosted: Wed Oct 10, 2012 3:34 pm 
Offline

Joined: Tue Nov 11, 2003 9:47 pm
Posts: 2196
Location: Santa Cruz, California, USA
That's better warranty service than many domestic manufacturers.


Top
   
Posted: Wed Oct 10, 2012 3:34 pm 


Top
   
 
PostPosted: Wed Oct 10, 2012 4:52 pm 
Offline

Joined: Fri Jan 07, 2011 6:58 am
Posts: 1231
Location: 604
I think it is great that people hear these stories and not just the stuff made out of newspaper stories. I think too often only the negative ends up on the internet.


Top
   
PostPosted: Wed Oct 10, 2012 6:14 pm 
Offline

Joined: Tue Nov 04, 2008 6:44 pm
Posts: 230
Good warranty terms. Almost sounds too good to be true...

...let us know how it all turns out.


Top
   
PostPosted: Thu Oct 11, 2012 11:16 am 
Offline

Joined: Wed Jun 09, 2010 10:44 am
Posts: 293
Simply Outstanding service!

It should put to shame my recent experience with a much higher premiuem manufacturer!

_________________
...


Top
   
PostPosted: Thu Oct 11, 2012 1:07 pm 
Offline
User avatar

Joined: Sat Mar 14, 2009 6:08 am
Posts: 8270
Location: Geelong
eric wrote:
That's better warranty service than many domestic manufacturers.

Absolutely this.

Although, did you buy the wheels already assembled? You would think it would be cheaper for them to ship another complete wheel than a rim then have labour costs added...

_________________
http://www.nicksquillari.com.au


Top
   
PostPosted: Thu Oct 11, 2012 4:42 pm 
Offline

Joined: Wed Sep 26, 2012 2:56 pm
Posts: 106
I bought the wheels built by them. The front wheel is fine but the rear had the defect. I wonder what would be cheaper for them... They are offering to give me $50 toward a new wheel build which I think is pretty fair. I originally quoted them $80 because that's what the wheel builder I will go to charges and he's a bit pricey being in NYC and being a top race mechanic, so they said they could offer $50.

So is the cost of a new rim plus $50 toward a new build less than what it would be for them to just ship me a brand new built wheel with another hub/spokes/nipples? I don't know.

I'll let you guys know how it turns out. I asked them to send the money to my paypal account and they supposedly shipped the new rim yesterday, but I'm still waiting on tracking info.

So far they've been very cooperative and understanding but the one email a day is kind of tiresome since the time zone difference is so huge. Can't complain too much.


Top
   
PostPosted: Thu Oct 11, 2012 7:40 pm 
Offline

Joined: Sun Jul 13, 2008 9:01 am
Posts: 33
return it thats just not right


Top
   
PostPosted: Fri Oct 12, 2012 2:53 am 
Offline

Joined: Wed Sep 26, 2012 2:56 pm
Posts: 106
So Farsports is following through with their promises and their warranty policy.

They have been absolutely FANTASTIC in terms of communication and making things right for me. It's really quite nice to see such a high level of customer service from a company overseas.

I just received my refund for $50 to my paypal account and that'll go straight to getting my new rim re-built. The rim shipped yesterday and I'm assuming it should arrive by next week.

All in all, I know many people have bought from Farsports and received quality products, and in my case where I received a product that was defective, they took the time to talk to me and make it right. It's nice to see that they understand that when you pay for a product, it should perform to a standard and nothing less.


Top
   
PostPosted: Fri Oct 12, 2012 8:41 am 
Offline

Joined: Sun Jul 10, 2011 9:03 am
Posts: 292
That's good pr. I'd certainly buy from them.
errr... unless you're just a stooge syncmaster :lol:

_________________
r o y g b i v


Top
   
PostPosted: Fri Oct 12, 2012 1:04 pm 
Offline

Joined: Wed Sep 26, 2012 2:56 pm
Posts: 106
Haha I'm no stooge (you can find me posting under the same name on bikeforums). Just someone who took a gamble ordering tubular wheels overseas. I was really relieved to get such good customer service from them after something went wrong. Wasn't sure what to expect. After all this I'd probably order from them again.

Initially I was asking you guys for your advice on what to do and now I'm happy to report the outcome.


Top
   
PostPosted: Wed Oct 17, 2012 3:38 pm 
Offline

Joined: Wed Sep 26, 2012 2:56 pm
Posts: 106
So as promised I'm reporting back.....

Farsports kept their word and they sent me a brand new rim to replace my defective one. They also refunded me $50 to go toward a pro wheel build. I'm happy. I'll be getting it built up soon and then I'll go from there.

Image


Top
   
PostPosted: Wed Oct 17, 2012 8:42 pm 
Offline

Joined: Tue Nov 11, 2003 9:47 pm
Posts: 2196
Location: Santa Cruz, California, USA
That was fast.

Did you check it for defects? :mrgreen:


Top
   
PostPosted: Thu Oct 18, 2012 12:56 am 
Offline

Joined: Wed Sep 26, 2012 2:56 pm
Posts: 106
Haha yes I did. Looks good to me this time around.


Top
   
Posted: Thu Oct 18, 2012 12:56 am 


Top
   
 
Display posts from previous:  Sort by  
Post new topic  Reply to topic  [ 29 posts ]  Go to page Previous 1 2

   Similar Topics   Author   Replies   Views   Last post 
There are no new unread posts for this topic. Help! Campagnolo Record 11 crank ghost shift in small-small combo

[ Go to page: 1 2 ]

in Road

Birdman

23

1146

Thu Jul 21, 2016 5:37 pm

Calnago View the latest post

There are no new unread posts for this topic. Small chip on my carbon wheel help please??

in Road

Allen254

5

452

Wed Jul 27, 2016 6:20 pm

Allen254 View the latest post

There are no new unread posts for this topic. Tri Rig OmegaX on Direct Mount Frames - Flex Concern

in Road

RyanH

10

462

Thu Oct 20, 2016 10:30 pm

brianwchan View the latest post

There are no new unread posts for this topic. Internal cable routing safety concern? (bike specific)

in Road

CPongpanich

7

639

Mon Jan 25, 2016 4:52 pm

CPongpanich View the latest post

There are no new unread posts for this topic. Removing glue residue from carbon tubular rim

[ Go to page: 1 2 3 ]

in Road

wootenlakeguy

30

2234

Sat Feb 27, 2016 3:29 pm

fogman View the latest post


All times are UTC+01:00


Who is online

Users browsing this forum: doogie2304, Majestic-12 [Bot], MSNbot Media and 25 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Limited