I just wanted to chime in and give my 2 cents, I own an online clothing store and run everything my self.
I have now, 5 (FIVE) days later, received an email from their web sales department stating that their C35s are out of stock, and as remediation for this, they have offered me a replacement set in a weeks time at double the price (ie MSRP). I will attach the emails and order shortly for everyone's perusal.
5 (4 business days) feels like an eternity to buyers, but there is no way of knowing what's going on at sigma - perhaps they have a ton of emails to answer, back ordered or experienced an emergency that delayed your order. I agree though that 4 business days is on the higher end of the amount of time to wait.
I would suggest that this whole exercise by SigmaSports appears to be a gimmick to increase traffic to their online sales website, and to generate electronic word of mouth referral via forums etc of this 50% off C35 sale. I doubt they had much, if any stock. SigmaSport have subsequently oversold any stock they may have had, and then poorly communicated this in an unacceptable time frame. I find this whole transaction very unsavory, and totally UNACCEPTABLE.
Trust me, no one wants to make a fake sale so that they can get traffic it takes a lot of time to track returns and incorrect orders that cause over selling. Overselling occurs sometimes and it could be a number of things:
- selling it physically without updating stock
- inspected goods are damaged, therefore not in sellable condition
- depending on a system (no system is immune to overselling) customers can sometimes over buy the item if they are able to get to the check out screen at the same time. There are a lot of scenarios where this can occur.
An automated system is designed to take care of the money processing on an online store, depending on the system this can happen instantaneously (like Paypal) I don't think it's fair to knock the seller for this.
TL:DR - Cut the seller some slack, overselling can happen - no system can prevent this, good ones cost a LOT of money. sigma took a long time to reply and didn't give you your wheels at the price you wanted, it's okay just get a refund and look else where. what they said after is a piss off but maybe they just wanted to see if they could get you the wheels still.