Time has always been excellent to me when I've dealt with them over either warranty issues, or looking for info/assistance regarding components out of warranty.
I think they made it fairly clear that you need to go through the dealer network (as you do with pretty much any company you deal with) but since this wasn't the way you wanted to go..you threw your toys out of the pram.

Sorry, I just cannot feel bad for you. As the tone of your letters became increasingly hostile, and continually ignored their advice to go through a dealer, I'd have probably told you to F** off after about the 3rd mail...

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http://anotherdooratthe.endoftheinternet.org

Cycle related blog entries, including a few 5 minute reviews:
http://anotherdooratthe.endoftheinterne ... y/cycling/

Instantly reminded me of http://first-world-problems.com/

TBH, the thread is a pretty close to total BS.