A few months ago I had a tragic accident and cracked a Canyon Ultimate CF frame on the drive side seat stay.
And by tragic I mean, tragically stupid - a workshop fall and impact with a tool box. Stomach turning to watch it happen in slow motion...
The frame is a 2008 or 2009 model, in red, and Canyon's customer service was less than inspirational in discussing options.
Their solution was send them the frame back and they would give a crash replacement, but the value was minimal with that route as I purchased the frame through the Canyon Outlet.
I like the frame, and the color. It was not used much prior to the fall.
At the recommendation of some threads here, I contacted Fibre Lyte and spoke with Stephen at Hansell Composites. The experience was excellent and I wanted to encourage those with carbon damage to reach out to them. I provided photos of the damage and color codes and was given a quote via email. The frame was sent out and in very short time the damage had been repaired.
Fibre Lyte uses Shelby Art for their color matching and Steve there was very proactive in providing me pictures of the work when done and even moving me up in his schedule a few days to accomodate a timeline.
Ultimately, Stephen at Fibre Lyte contacted me and advised their estimate had been a bit high and he adjusted the total charges.
I was lost for words. Amazing. Needless to say, this was a very enjoyable experience.
I received the frame back from the UK yesterday! It was packed up in the box I used, but padded to survive a three story free fall. I thought I was OCD about wrapping it, but Stephen made sure the frame was well protected for the trip home. (It took me 15 minutes to unwrap it!)
I then went about trying to decipher where the repair was done. Honestly, I could not see it. The color matching is spot on and I cannot identify the expected bulge in the area of the repair. I started holding the frame under different lamps attempting to find the flaws.
I then, laughably, went to the length of checking the rest of the frameset for the identifiable scratches I had made in riding to determine that they had not swapped out frames! Hahaha. It is the same one.
So, to wrap up, a shout out to Fibre Lyte and a warm thanks for getting me back on the road before my Südtirol adventure.
Also much appreciated gratitude to Shelby Art for their work.
I am not affiliated with either of these companies in any way other than being a grateful customer.
Both have an excellent customer service orientation and seem to truly enjoy doing good work.
Thanks Stephen and Steve.
If you need carbon repair, I recommend you contact Stephen at Fibre Lyte. http://www.fibre-lyte.co.uk/
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Steve at Shelby Art:http://www.shelbyart.co.uk/
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Once the frameset is built back up I will post photos.