Anybody else having problems with getting deliveries from Ted?
Great guy, even better product but I ordered in October and I'm still waiting!
Ted answers most of my emails and is having problems with internal QC, but we're heading towards spring and I want my project build on the road.
Really don't want to cancel this order the brakes suit my project like no others.
Try dealing with the frustration of May/June 2011. That's when I sent my brakes back for the Tune Up programme. Once my brakes were actually found after following up with "where are they?" emails, payment was sorted out in September 2011. I have emails from Katie & Ryan (possibly 2 of the 3 people that Ted had to flick) as well as Ted himself. So, my particular case has been through multiple sets of hands.
I'm based in Oz and whenever I call, no one's at home but the answering machine. Maybe I can motivate some response publicly. Direct emails don't appear to do much, of which I have several, other than to be replied with feeble assurances and I'm still left empty handed because my brakes (yes, I used to own a pair and ride with them at one point in time) are languishing in the Ciamillo workshop ... somewhere.
Assurances that "they're on their way" are pretty darn lame. Something a bit more credible like a tracking reference, so that I can see there's movement is the only thing that will give me any sense of confidence.
Overall, the experience with the Tune Up programme has been a major source of disappointment and frustration and I find it hard to understand how this isn't affecting Ciamillo's bottom line. The engineering of a product is not the sole criteria for success, customer service plays a big part in that equation as well. My previous experience with Ciamillo was far more positive http://weightweenies.starbike.com/forum/viewtopic.php?f=3&t=30149
. How times have changed.