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PostPosted: Wed Nov 30, 2011 7:37 pm 
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Joined: Sun Nov 14, 2010 10:25 pm
Posts: 476
I purchased a Ritchey WCS carbon streem saddle recently. Within a week the saddle to develop a nasty creak when shifting my weight forwards and backwards.
A quick disassembly indicated nothing was wrong, I checked the rails that time and unscrewed the cap at the nose of the saddle, nothing seemed wrong.

I've been riding it some time now and it is holding up, however I can't stand my gear creaking. I took it off today, unscrewed the cap and starting pulling the rails. Shockingly enough the rail just popped out at the nose!
Now I'm left wondering, is it supposed to be like that? Shouldn't it have been glued / epoxied into the nose?
Can I stop the creaking by greasing it (if so, does it have to be carbon paste)?


some pics to illustrate.

Image
IMG_0756 by Quattrings, on Flickr
Image
IMG_0757 by Quattrings, on Flickr

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  • 2011 Cannondale Flash F1
  • 2010 Cannondale Caad9
  • 2000 Caad 4 aero



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PostPosted: Wed Nov 30, 2011 8:15 pm 
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Joined: Sat Nov 13, 2010 7:46 pm
Posts: 171
Warranty?


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Posted: Wed Nov 30, 2011 8:15 pm 


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PostPosted: Wed Nov 30, 2011 9:10 pm 
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Joined: Sun Nov 14, 2010 10:25 pm
Posts: 476
5shot wrote:
Warranty?


I could get it warrantied but I'm trying to verify if it's actually broken. The smoothness of the edges lead me to believe it was manufactured this way.

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  • 2010 Cannondale Caad9
  • 2000 Caad 4 aero



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PostPosted: Thu Dec 01, 2011 5:49 pm 
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Joined: Sat Jun 04, 2005 10:41 pm
Posts: 56
Location: Poznan(Poland)
I had the same problem. I must buy another one:/


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PostPosted: Thu Dec 01, 2011 11:09 pm 
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Joined: Sun Nov 14, 2010 10:25 pm
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dariofox wrote:
I had the same problem. I must buy another one:/



So yours had the very same defect and it wasn't warrantied by Ritchey?
If this is a reocurring problem then it should have been replaced. I already emailed Ritchey costumer service and I hope they will do right by me.
I've never had any significant problem with any of their parts up till now, so I don't know about their customer service.

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  • 2011 Cannondale Flash F1
  • 2010 Cannondale Caad9
  • 2000 Caad 4 aero



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Posted: Thu Dec 01, 2011 11:09 pm 


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PostPosted: Fri Dec 02, 2011 10:35 am 
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Joined: Sun Nov 14, 2010 10:25 pm
Posts: 476
So it seems my saddle is defective :cry:

Ritchey customer service got back to me and said they will sort this out. So saddle is shipping out today.

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  • 2010 Cannondale Caad9
  • 2000 Caad 4 aero



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