AX Lightness...???

[gumgardner]

I just got an email from AX Lightness saying that they are no longer supplying parts to the United States because of Warranty issues. They are in the process of resolving these issues but are not saying when or even if they will sell to the US in the future. WTF? This definitely opens the door wider for POP, Dash, THM, etc

[rohin]

WHOA!!! thats crazy.

warranty issues... sounds really vague, and lame.

[gumgardner]

Yup. I emailed them to get some Info for a product and got that response. Honestly...it's not like they warranty anything anyway, even though their site says they do.

[bikewithnoname]

Maybe some 90kg US lawyer broke his AX seatpost and is suing them despite not reading the weight restriction?

I stress this is just speculation

[gumgardner]

Welcome to America!!

[wshiong]

too many failure parts, they should write like this gurantee super lightweight but no gurentee on broken parts, design for show purpose only.

[djconnel]

Idiots expect that buying stuff designed to be bleeding edge light can handle abuse. If such stuff can handle abuse, it isn't bleeding edge light. There should be a place in the market for "at your own risk".

[prendrefeu]

If a company successfully defends themselves against a lawsuit, does the plaintiff have to pay the legal expenses of the defendant?

[gumgardner]

Idiots expect that buying stuff designed to be bleeding edge light can handle abuse. If such stuff can handle abuse, it isn't bleeding edge light. There should be a place in the market for "at your own risk".

Is normal road riding, within the weight limit considered abuse?

[gumgardner]

If a company successfully defends themselves against a lawsuit, does the plaintiff have to pay the legal expenses of the defendant?

NO they would have to countersue for losses. That's why you hope frivolous law suits get thrown out of court.

[bricky21]

Has AX ever actually been sued by a US customer?

[djconnel]

Idiots expect that buying stuff designed to be bleeding edge light can handle abuse. If such stuff can handle abuse, it isn't bleeding edge light. There should be a place in the market for "at your own risk".

Is normal road riding, within the weight limit considered abuse?

What's "normal road riding"? If I pull out my Dremel and go at it, I recognize the part may be compromised if I direct-hit a pothole at speed. Maybe that's a risk I'm willing to take. The fact is any part may fail with a direct hit on a pothole: I bent two rims a few weeks ago with a direct strike during a morning commute ride. I didn't return the rims for warranty replacement. Similarly my saddle fell off the bike (fortunately after the race I had just ridden) after I nailed a bump on a descent because my kludged-up KCNC clamp attached to my Thomson post wasn't optimally adjusted. Saddle was fine, but that was a clear case of user error, but had I stuck with the original super-solid Thomson clamp it wouldn't have happened. If you want light, it involves compromise, even for "normal riding". If you want bomb-proof, and we all encounter bombs along the way, be willing to move away from bleeding edge.

[TCx]

I'm surprised anyone actually managed to get their hands on anything made by AX.
They seem to have so many 'production issues' I can't believe people actually wait to get their hands on their stuff.
Three months waiting for cranks, difficulty paying as the payapl account they said they had doesn't exist, after being told they would be here next week, I've now been told it will be a minimum of 10 weeks
I won't be buying any AX Lightness stuff, unless I can walk away with it in my hands in future. I think their business model / plan needs looking at !

[wshiong]

probally too much demand from all over the world. no time for customer service.

[coloclimber]

That is too bad. AX has been pretty solid in my experience for the extreme weights.
I miss Nils..

I know that cyclingtechnology still has AX items in stock including rims. Get them while you can.