I just wanted to share this email I received from Ted Ciamillo, creater of CAT/ Zero Gravity Brakes, a few days ago.
----- Original Message -----
From: Ted Ciamillo
Sent: Sunday, February 01, 2004 9:00 PM
Subject: Zero Gravity
I am the designer and manufacturer of Zero Gravity road brakes, previously distributed by CAT-USA. I have read your comments on weight weenies and believe that there must either have been a problem with the brake set-up or you may have a faulty pair. In either case I will be sending you a new pair of Zero Gravity this week. Power has never been an issue for us; the cam lobe system allows for power modulation through cam lobe placement; the closer the lobe to the fulcrum, the greater the leverage. On initial prototyping and testing, I managed to crush a rim. I in fact moved the lobe further from the fulcrum to reduce power. Please check that the cable adjuster on your current set was not lowered too low; this could interfere with the cam lever and result abbreviated movement.
The other problems; spring, set-up, cable damage and cheap pads, are valid.
The pad holders are now made in house and supplied with KoolStop's carbon compound blocks. Please visit the website for a complete description of the improvements.
I am sorry about your experience with CAT-USA. Rudeness is never on the menu, especially when you are dealing in high-end.
Expect an entirely different level of customer support from me.
The main reason why I am giving you special attention is due to your treatment by Chris. You had valid concerns that he should have considered valuable feedback, instead he damged your faith in the product and the company. Again, I apologize.
I have posted a message on WW concerning power; please read. After you receive your new brakes, let me know if you desire more power. I can customize a cam-lever to produce several times the current setting, however, this would come at the price of reduce travel of the arms... the cam-lever is easy to swap out, you could keep the stock one for the flats, and the custom one for the CO. cliffs.
Also, provide me with an address to send this new pair of ZG.
Ciamillo Components, Inc. http://www.zerogravitybike.com/
Ciamillo Prototyping, Inc. http://www.ciamillo.com/
Now I don't know about you guys, but that is a level of unprecidented service. I commend Ted for beleiving in his product so much. That is truely a man who wants nothing but the best for his customers. This is a rare thing to find theses days. Ted deserves nothing but the best.
I 'm looking foward to receiving the brakes this Wednsday. I think his Zero Gravity brakes are now a refined work of art and should prove to be the ultimate in light-weight and function. I'll let you all know how they perform. If there as good as his customer service, they should become a mandatory item on every weight weenies bike.