Sram Force shift lever breakage!

Discuss light weight issues concerning road bikes & parts.
Baz
Posts: 7
Joined: Fri Mar 14, 2008 6:24 pm
Location: UK

by Baz

Hi, when out riding today the right hand shift lever on my Force broke off in my hand when shifting up, the lever seems to have sheered clean off! It didn't feel under strain or any different to usual when I shifted.

Has anyone had this happen before? And do you know if the shift lever can be replaced on its own or weather the whole dual control unit needs to be replaced?

Thanks

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bcheung
Posts: 841
Joined: Tue Mar 13, 2007 2:51 am
Location: Herndon, VA

by bcheung

Contact SRAM. Their customer support is outstanding.

But post pictures first!

by Weenie


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yourdaguy
Posts: 2206
Joined: Thu Mar 17, 2005 3:25 am
Location: Southern Indiana USA
Contact:

by yourdaguy

Have you ever tipped the bike over in the past? Just asking, because either it is a manufacturing defect where there was a void or seam in the material or it was previously damaged.
For certain parts stiffer is more important than lighter.

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PDXWheels
Shop Owner
Posts: 297
Joined: Mon Dec 08, 2008 9:24 pm
Location: Portland

by PDXWheels

Did it look like this?

I think it's a Rival. Not mine. Though I had a Rival left shifter crap out on me.

It happens, SRAM has excellent customer service.
Attachments
BrokenSRAM.jpg

Baz
Posts: 7
Joined: Fri Mar 14, 2008 6:24 pm
Location: UK

by Baz

Looks exactly like that, I guess it was just a fault. Thanks, I'll contact Sram.

Maverick
Posts: 310
Joined: Thu Nov 30, 2006 11:57 am
Location: Melbourne, Aus.

by Maverick

This seems to be a fairly common problem with Sram Force shifters, not sure about the other level products, but I have seen the same part break off on both left and right shifters 4 times so far this season, no crash damage, just one day the shifting starts feeling dodgy, then the piece breaks off.

From what I have seen, it looks like the material they use to secure the shift lever (the part broken off) in the whole unit is not strong enough to stand up to the use and simply fails too soon.

Edit: This has happened on both 2008 and 2009 Force levers that I have seen. Haven't seen any broken 2010 stuff yet so don't know if they have fixed the issue, but I am pretty sure they know about the issue.

Grimpeur
Posts: 509
Joined: Tue Oct 18, 2005 6:02 pm
Location: The Netherlands

by Grimpeur

I've had the same thing happen to me twice already with a rear Rival shifter and notice the same. First the shifting goes dodgy, then soon after that:
http://yfrog.com/04sramshifter1j

Both times I temporalily put a Shimano sti+rear derailleur on, but I'm getting fed up with it, especially during race season :evil: .
Does anyone know if Sram has already fixed this? Or if it's possible to receive a Red shifter by paying an upcharge (haven't seen Red shifters with this problem yet)? I don't have a lot of confidence in yet another Rival lever..
This is my Bike. There are many like it, but this one is mine. Without me, my bike is useless. Without my bike, I am useless.

Grimpeur
Posts: 509
Joined: Tue Oct 18, 2005 6:02 pm
Location: The Netherlands

by Grimpeur

Ps: does anyone know Sram's customer service email adress? On their website I only seem to find a telephone number..
This is my Bike. There are many like it, but this one is mine. Without me, my bike is useless. Without my bike, I am useless.

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Frankie - B
Administrator
Posts: 6573
Joined: Mon Jun 02, 2003 8:17 am
Location: Drenthe, Holland

by Frankie - B

youre in Holland and they are in Holland as well. Amersfoort. Just give them a call @ 033-450-6060

Good luck!
'Tape was made to wrap your GF's gifts, NOT hold a freakin tire on.'

Grimpeur
Posts: 509
Joined: Tue Oct 18, 2005 6:02 pm
Location: The Netherlands

by Grimpeur

Thanks Frankie, but I already did that last time and the telephonist told me to solve things with the dealer, which I then did. However this took over 1,5 months.. I'd like to solve things a bit faster this time and would like to see if it's possible to get a 2010 Force or a Red shifter this time as I don't want to have this problem again in a couple of months..
This is my Bike. There are many like it, but this one is mine. Without me, my bike is useless. Without my bike, I am useless.

RollingGoat
Shop Wrench
Posts: 284
Joined: Thu Feb 26, 2009 1:18 am
Location: Boston

by RollingGoat

This happened to me too on a 09 Force lever. I brought both levers in to the shop and SRAM had a set of 2010 levers to me by the end of the week.
I'm so rubbish at this.

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Frankie - B
Administrator
Posts: 6573
Joined: Mon Jun 02, 2003 8:17 am
Location: Drenthe, Holland

by Frankie - B

If that really took 1.5 months I think you should still go to your dealer and talk with him. He knew it took that amount of time last time tell him you think that that is unacceptable. I can understand that Sram would like you to go through the dealer as they have two companies in Holland who sell their products.
'Tape was made to wrap your GF's gifts, NOT hold a freakin tire on.'

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CharlesM
Posts: 5771
Joined: Tue Sep 26, 2006 12:37 am
Location: Phoenix Arizona

by CharlesM

And... A good dealer would have given you another lever and waited on SRAM to replace their stock rather than making you wait...

jvanv8
Posts: 946
Joined: Sat Feb 02, 2008 2:37 pm
Location: Northeast USA

by jvanv8

Seems pretty common, here's mine
Image
I am currently sending it back to the local distributor. You can read about the continuing adventures of bike company customer service departments here:
http://waywardcyclist.wordpress.com
AX Vial Evo: 4970g
Addict SL : 5235g
My Cycling Blog
Strava: Wayward Cyclist

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LarsEjaas
Posts: 259
Joined: Sun Jan 21, 2007 10:52 am
Location: Aarhus, Denmark

by LarsEjaas

I broke 3 sets last season (two 2009 models one 2010 - all was the right side). Well, I am back to Shimano... I am on RED on my cyclocross-bike however: Raced one season here without any problems.

by Weenie


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