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PostPosted: Wed Jul 29, 2009 7:09 pm 
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Joined: Fri Mar 14, 2008 6:24 pm
Posts: 7
Location: UK
Hi, when out riding today the right hand shift lever on my Force broke off in my hand when shifting up, the lever seems to have sheered clean off! It didn't feel under strain or any different to usual when I shifted.

Has anyone had this happen before? And do you know if the shift lever can be replaced on its own or weather the whole dual control unit needs to be replaced?

Thanks


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PostPosted: Wed Jul 29, 2009 7:10 pm 
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Joined: Tue Mar 13, 2007 2:51 am
Posts: 841
Location: Herndon, VA
Contact SRAM. Their customer support is outstanding.

But post pictures first!


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Posted: Wed Jul 29, 2009 7:10 pm 


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PostPosted: Wed Jul 29, 2009 7:50 pm 
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Location: Southern Indiana USA
Have you ever tipped the bike over in the past? Just asking, because either it is a manufacturing defect where there was a void or seam in the material or it was previously damaged.

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PostPosted: Wed Jul 29, 2009 8:35 pm 
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Joined: Mon Dec 08, 2008 9:24 pm
Posts: 297
Location: Portland
Did it look like this?

I think it's a Rival. Not mine. Though I had a Rival left shifter crap out on me.

It happens, SRAM has excellent customer service.


Attachments:
BrokenSRAM.jpg
BrokenSRAM.jpg [ 52.6 KiB | Viewed 6015 times ]

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PostPosted: Thu Jul 30, 2009 8:20 am 
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Joined: Fri Mar 14, 2008 6:24 pm
Posts: 7
Location: UK
Looks exactly like that, I guess it was just a fault. Thanks, I'll contact Sram.


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PostPosted: Thu Jul 30, 2009 12:25 pm 
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Joined: Thu Nov 30, 2006 11:57 am
Posts: 310
Location: Melbourne, Aus.
This seems to be a fairly common problem with Sram Force shifters, not sure about the other level products, but I have seen the same part break off on both left and right shifters 4 times so far this season, no crash damage, just one day the shifting starts feeling dodgy, then the piece breaks off.

From what I have seen, it looks like the material they use to secure the shift lever (the part broken off) in the whole unit is not strong enough to stand up to the use and simply fails too soon.

Edit: This has happened on both 2008 and 2009 Force levers that I have seen. Haven't seen any broken 2010 stuff yet so don't know if they have fixed the issue, but I am pretty sure they know about the issue.


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PostPosted: Fri Apr 23, 2010 2:50 pm 
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Joined: Tue Oct 18, 2005 6:02 pm
Posts: 490
Location: The Netherlands
I've had the same thing happen to me twice already with a rear Rival shifter and notice the same. First the shifting goes dodgy, then soon after that:
http://yfrog.com/04sramshifter1j

Both times I temporalily put a Shimano sti+rear derailleur on, but I'm getting fed up with it, especially during race season :evil: .
Does anyone know if Sram has already fixed this? Or if it's possible to receive a Red shifter by paying an upcharge (haven't seen Red shifters with this problem yet)? I don't have a lot of confidence in yet another Rival lever..

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PostPosted: Fri Apr 23, 2010 2:59 pm 
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Joined: Tue Oct 18, 2005 6:02 pm
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Location: The Netherlands
Ps: does anyone know Sram's customer service email adress? On their website I only seem to find a telephone number..

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PostPosted: Fri Apr 23, 2010 3:51 pm 
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Joined: Mon Jun 02, 2003 8:17 am
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Location: Drenthe, Holland
youre in Holland and they are in Holland as well. Amersfoort. Just give them a call @ 033-450-6060

Good luck!

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Quote:
'Tape was made to wrap your GF's gifts, NOT hold a freakin tire on.'

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a bit more detail about you - height weight etc,
I am 185cm and about 76kg. I like pina colada's and getting caught in the rain.


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PostPosted: Fri Apr 23, 2010 4:04 pm 
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Joined: Tue Oct 18, 2005 6:02 pm
Posts: 490
Location: The Netherlands
Thanks Frankie, but I already did that last time and the telephonist told me to solve things with the dealer, which I then did. However this took over 1,5 months.. I'd like to solve things a bit faster this time and would like to see if it's possible to get a 2010 Force or a Red shifter this time as I don't want to have this problem again in a couple of months..

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PostPosted: Fri Apr 23, 2010 6:55 pm 
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Joined: Thu Feb 26, 2009 1:18 am
Posts: 284
Location: Boston
This happened to me too on a 09 Force lever. I brought both levers in to the shop and SRAM had a set of 2010 levers to me by the end of the week.

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PostPosted: Fri Apr 23, 2010 8:29 pm 
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Joined: Mon Jun 02, 2003 8:17 am
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Location: Drenthe, Holland
If that really took 1.5 months I think you should still go to your dealer and talk with him. He knew it took that amount of time last time tell him you think that that is unacceptable. I can understand that Sram would like you to go through the dealer as they have two companies in Holland who sell their products.

_________________
Quote:
'Tape was made to wrap your GF's gifts, NOT hold a freakin tire on.'

Quote:
a bit more detail about you - height weight etc,
I am 185cm and about 76kg. I like pina colada's and getting caught in the rain.


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PostPosted: Fri Apr 23, 2010 11:52 pm 
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Location: Phoenix Arizona
And... A good dealer would have given you another lever and waited on SRAM to replace their stock rather than making you wait...

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PostPosted: Sat Apr 24, 2010 11:55 am 
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Joined: Sat Feb 02, 2008 2:37 pm
Posts: 827
Location: Northeast USA
Seems pretty common, here's mine
Image
I am currently sending it back to the local distributor. You can read about the continuing adventures of bike company customer service departments here:
http://waywardcyclist.wordpress.com

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PostPosted: Sat Apr 24, 2010 1:39 pm 
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Joined: Sun Jan 21, 2007 10:52 am
Posts: 259
Location: Aarhus, Denmark
I broke 3 sets last season (two 2009 models one 2010 - all was the right side). Well, I am back to Shimano... I am on RED on my cyclocross-bike however: Raced one season here without any problems.


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Posted: Sat Apr 24, 2010 1:39 pm 


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