how long did it take to send it back and get it back in true?
We are currently working on a 4 week max. repair-time policy and to get there we now have a new employee just for doing repairs.
We get some wheels for repair where other companies would refuse to even try to do the repairs (crashes etc.) but we do our best to do every repair possible.
But sometimes we get wheels that look as if a car has rollen just over them (and I´m sure that to some wheels just this has happened...). Some wheels are crushed like icecubes in a mixer
I suppose the advice of another forum member in another thread is right: "Do not buy them if you can not afford to replace them".