ee brakes direct mount - spare parts?
Moderator: robbosmans
Tonight I did an idiot mistake and twisted the thin "bolt" that is used for register the brake pads.
It twisted and a piece of it is still inside.
Does anyone know if it's possible to get spare parts for it?
I know the easiest way would be to send it back to Cycleworks/Cake Creeks in USA but being located in Europe is surely not gonna help.
Thanks in advance.
NB: yes I sent an email to Cane Creek, and also the shop that sold them to me.
It twisted and a piece of it is still inside.
Does anyone know if it's possible to get spare parts for it?
I know the easiest way would be to send it back to Cycleworks/Cake Creeks in USA but being located in Europe is surely not gonna help.
Thanks in advance.
NB: yes I sent an email to Cane Creek, and also the shop that sold them to me.
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If you get desperate let me know. Got a photo Micky ?
Thanks sugarkane for the offer, much appreciated!
I emailed directly Craig and he was kind enough to reply me on Sunday, by Tuesday Peter of CaneCreek had already shipped out the piece on warranty.
It's really a small piece, but the service was 10/10.
This is definitely gonna keep me on board with eeBrakes for future builds.
I emailed directly Craig and he was kind enough to reply me on Sunday, by Tuesday Peter of CaneCreek had already shipped out the piece on warranty.
It's really a small piece, but the service was 10/10.
This is definitely gonna keep me on board with eeBrakes for future builds.
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- Posts: 2026
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kode54 wrote:their customer service is top notch.
...and their brakes are top notch, too. I've got 3-4 seasons on mine now and they're every bit as good now as they were then.
Good to hear it hasn't tanked with the acquisition. Hope the EE crew made millions!
- MrCurrieinahurry
- Moderator
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- Joined: Wed Apr 22, 2020 3:01 pm
- Location: London
Did you get a response? What country are you located in?
Basso Diamante eps 12
Basso Diamante eps 12
Formerly known as Curryinahurry
I had a mechanic break the slamset top cover bolt.
He didn't seem to do anything wrong, just unfortunate.
Emailed Cane Creek, told them what happened and they mailed a new bolt from US to Europe.
I felt like that was excellent service from Cane Creek.
He didn't seem to do anything wrong, just unfortunate.
Emailed Cane Creek, told them what happened and they mailed a new bolt from US to Europe.
I felt like that was excellent service from Cane Creek.
- MrCurrieinahurry
- Moderator
- Posts: 4828
- Joined: Wed Apr 22, 2020 3:01 pm
- Location: London
They were great at helping me when I needed a small part recently.. worth shooting them a message on insta also
Basso Diamante eps 12
Basso Diamante eps 12
Formerly known as Curryinahurry
Hello, i created a ticket, it automatically emailed me this:MrCurrieinahurry wrote: ↑Wed Dec 07, 2022 8:39 amDid you get a response? What country are you located in?
Basso Diamante eps 12
Thank you for contacting Cane Creek Cycling Components,
We have received your request and will reply as soon as possible.
If you have general product questions, please visit the product pages at CaneCreek.com or you can access our helpful Support Articles at https://canecreekhelp.freshdesk.com/support/home.
Thank you.
I created the ticket on saturday... no response for now.
Visit starbike.com Online Retailer for HighEnd cycling components
Great Prices ✓ Broad Selection ✓ Worldwide Delivery ✓
www.starbike.com
Did you create a ticket or emailed some address??
I created a ticket.