You may recall that I previously posted about my experience with Storck Bicycle Germany over their Warranty for Carbon Road Bike , as you will see from my previous posts, I finally received a replacement frame albeit I had to pay Euro 540 for it , despite it being a manufacturing flaw, I decided to take it on the chin pay up and continue cycling. My previous posts stated that I was a fan of Storck and decided rightly or wrongly to purchase additional bikes from the same company a 4.5k Storck Rebel Nine Mountain Bike and a 10k Storck Aero 2 TT Bike ( both only 15 mths old) , not cheap bikes by any means but I am a fan of cycling doing Sportives , Mountain Biking and Triathlons
To my Horror recently whilst cleaning the TT bike I noticed a hairline Crack in the downtube of the Aero 2 TT bike , I wasnt sure if this was a paint crack so I made a short video and sent it over to the bike shop in Germany where I purchased, for comment, I received a quick reply from the shop to say that the Engineers in Storck want to take a look at same , I Couriered again this second bike back to Storck at my own expense and was told that having tested the frame they felt it was only a paint crack, I was not entirely happy with this reply as to me Cosmetically a crack does not look appealing or does not offer re assurance to someone in the future were I to sell on the frame , whilst waiting for a reply from Storck re my unhappiness over the paint crack, I received another reply on email,from Storck saying that they had located another crack in the frame ( showing 3 photos) underneath the downtube wheel arch area see email
first I must tell you, that we found another crack on the seat tube on the side to the wheel. Photos attached.
Because the frame has regular stiffness, there is no functional defect.
Now I am no engineer , but to me this is a ridiculous and outrageous reply, to,expect me to accept back a frame that is 15 mths old and be expected to have faith in its structure when I am cycling down a hill on a TT bike doing in excess of 60kmh
Please I ask u for your opinions on this , I have spoken to,the shop where I purchased all 3 bikes and he has advised that he is powerless, he is blaming Mr Markus Storck and his outright refusal to issue replacements under warranty , he did say that other brands he supplies would issue a replacement without quibble
To me this is not acceptable , I have withing the last 2 years spent over 20k on Bicycles from the same shop and Company and 2 of them have since broken
Why should I do ?
I would appreciate your thoughts on this