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PostPosted: Wed May 21, 2014 6:09 pm 
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Joined: Sat Dec 29, 2007 11:35 pm
Posts: 37
Location: Denmark/Herning
Quote:
I'm not Ted's employee and I'm independant. My turnover is not dependant from Ted. That's true that I used to be in the past, but it's no longer the case.
I only think that the products are great and they are a good opportunity to improve high end bicycle.
There is a big difference between me and Ted, I'm a distributor, not a manufactuer. I have bought enough small parts to service the brakes within 24h. That's my specialty. If you have problems with servicing directly from the shop in the USA, you can share it on the forum, but please do not associate the Asian and the European distributor to the situation. If you are in Europe I can service quickly your brakes.
My customers have 100% of satisfaction on the products that they buy and the services that I offer.

On the relation that distributors have with Ted, it's hard for all of us ! It has always been like that, even when the sales used to be huge ! That's true that the relation have been more complicated due to the crank project. At the same time, distributors have obligations and if they don't respect them, they may be blamed for that.
I know that I couldn't run Ciamillo business without being able to service all the brakes and staying in my distributor zone.
I was with Ted with the sun, I was still there for the storm and I'll be there for the next summer, it only depends on Ted's ability to supply reliable products in an acceptable time.



And Carbon Lord isn't Ted's emplyee either! So how come you're allowed to air all that positive feedback on how great Ted is, and how he's tyurning everything arounf for the better? It's so loopsided it stinks that Carbon Lord, who used to/still is selling Ted's products isn't allowed to air his opinion.

@ Tinea Pedis: please explain the difference between Lewolive and Carbon Lord. Why can Lewolive, Who's an asosiate/cutsomer/shopowner/reseller/close friend to Ted use this thread to advertise so openly while Carbon Lord who's also a customer/shopowner/reseller of the same products gets his post deleted? It isn't right and I honestly think you need to explain.

/Martin

EDIT: Something vent wrong in the qoutes, but I think you can decipher it anyway.


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Posted: Wed May 21, 2014 6:09 pm 


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PostPosted: Wed May 21, 2014 6:11 pm 
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Posts: 1432
@ZeroG: You're just reiterating what I've read from you several times elsewhere. Sounds like you have a long tough road ahead of you. You've clearly made some very very bad business decisions... putting you in an extremely difficult place to recover from, let alone succeed in the end. I can't imagine any dealer wanting to do business with you given your now somewhat infamous reputation. And so you are now saying "screw them all, the Easter bunny and his stupid vacations, etc". I'm sure at this point you really do believe you can do it all by yourself. That, IMO, is delusional.
Sometimes the smartest business decisions is being able to recognize when it's over and move on.


Sent from my iPhone using Tapatalk

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PostPosted: Wed May 21, 2014 6:46 pm 
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in the industry

Joined: Thu Feb 05, 2004 3:53 am
Posts: 156
Location: Athens, GA
The Artisan level of product manufacturing is more enjoyable and creates higher quality components. It allows me to deal directly with the end user which is also beneficial in terms of customer service. This is how I operated when I started and it has a proven track record of success.


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PostPosted: Wed May 21, 2014 7:08 pm 
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Joined: Mon Jan 02, 2006 7:10 pm
Posts: 355
ZeroG wrote:
The Artisan level of product manufacturing is more enjoyable and creates higher quality components. It allows me to deal directly with the end user which is also beneficial in terms of customer service. This is how I operated when I started and it has a proven track record of success.



As part of this return to a better time, you must put everything right with everyone who has been wronged. I think you will need to work hard at this, swallow both pride and financial impact, but will then come through the other end with a renewed respect and audience for your products.


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PostPosted: Wed May 21, 2014 8:21 pm 
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Joined: Fri May 25, 2007 6:43 pm
Posts: 2076
Maybe you should have shipped your manufacturing base overseas, spent less time worrying about pointless, unnecessary material certifications and more time making sure the manufacturing process was robust.......

Then you probably wouldn't be in this mess.


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PostPosted: Wed May 21, 2014 8:25 pm 
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Joined: Fri May 25, 2007 6:43 pm
Posts: 2076
lewolive wrote:
-When the goals are to raise the quality, the best solution is to reduce the volumes made, and never mind if customers cannot buy.
....... said no one involved with quality ever.


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PostPosted: Wed May 21, 2014 9:43 pm 
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in the industry

Joined: Thu Feb 05, 2004 3:53 am
Posts: 156
Location: Athens, GA
ghisallo2003 wrote:
ZeroG wrote:
The Artisan level of product manufacturing is more enjoyable and creates higher quality components. It allows me to deal directly with the end user which is also beneficial in terms of customer service. This is how I operated when I started and it has a proven track record of success.



As part of this return to a better time, you must put everything right with everyone who has been wronged. I think you will need to work hard at this, swallow both pride and financial impact, but will then come through the other end with a renewed respect and audience for your products.



Yes.


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PostPosted: Wed May 21, 2014 10:18 pm 
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Posts: 713
Location: Luxembourg / Sweden
To the moderators, Juanmoretime and Tinea Pedis specifically.

We have been watching this thread and the others on this forum related to Ciamillo for some time with growing concern. While we have remained silent until now, we believe the time has come to call a spade a spade. The big issue is not Ciamillo, his products or his business practices. The real issue pertains to the moderators on this forum.

For the forum to function properly, it needs to have a modicum of integrity. Moderators of any forum acting as shills for any product or manufacturer, flaunting the relationship in photos posted in threads on said forum, and actively promoting a product is questionable at best. However, when the moderators then choose to censor, delete, or remove any post or thread that raises valid questions about said product or the business practices of their pet manufacturer, they undermine the very credibility that makes a forum worthwhile.

Again, we are not addressing the issue of Ciamillo nor are we making any value judgements on the situation relating to him. The actions of the moderators on this forum, Juanmoretime and Tinea Pedis specifically, directly challenge the notion that this forum is a place of open, active and informed debate. That a side effect of their position is to alienate and undermine bicycle industry dealers is all the more puzzling but only begs more questions about their agenda.

The moderators now have a choice. If you choose to remove this post, and/or continue to delete posts you do not like, your answer will be resoundingly clear. We, like a number of others, will choose to cease participating in the forum with great disappointment.

P.A. Annerstedt
Adam Wais

Rolobikes
Luxembourg/Sweden

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PostPosted: Wed May 21, 2014 10:25 pm 
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Joined: Mon Dec 28, 2009 8:30 pm
Posts: 3943
Location: Bay Area
ZeroG wrote:
The Artisan level of product manufacturing is more enjoyable and creates higher quality components. It allows me to deal directly with the end user which is also beneficial in terms of customer service. This is how I operated when I started and it has a proven track record of success.

This entire thread and almost every comment in it begs to differ with that last sentence.

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PostPosted: Wed May 21, 2014 10:55 pm 
Online

Joined: Mon Jun 06, 2011 7:16 pm
Posts: 406
Location: Irvine, CA
andy2 wrote:
To the moderators, Juanmoretime and Tinea Pedis specifically.

We have been watching this thread and the others on this forum related to Ciamillo for some time with growing concern. While we have remained silent until now, we believe the time has come to call a spade a spade. The big issue is not Ciamillo, his products or his business practices. The real issue pertains to the moderators on this forum.

For the forum to function properly, it needs to have a modicum of integrity. Moderators of any forum acting as shills for any product or manufacturer, flaunting the relationship in photos posted in threads on said forum, and actively promoting a product is questionable at best. However, when the moderators then choose to censor, delete, or remove any post or thread that raises valid questions about said product or the business practices of their pet manufacturer, they undermine the very credibility that makes a forum worthwhile.

Again, we are not addressing the issue of Ciamillo nor are we making any value judgements on the situation relating to him. The actions of the moderators on this forum, Juanmoretime and Tinea Pedis specifically, directly challenge the notion that this forum is a place of open, active and informed debate. That a side effect of their position is to alienate and undermine bicycle industry dealers is all the more puzzling but only begs more questions about their agenda.

The moderators now have a choice. If you choose to remove this post, and/or continue to delete posts you do not like, your answer will be resoundingly clear. We, like a number of others, will choose to cease participating in the forum with great disappointment.

P.A. Annerstedt
Adam Wais

Rolobikes
Luxembourg/Sweden



Bravo!


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PostPosted: Wed May 21, 2014 11:10 pm 
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Joined: Thu Apr 11, 2013 8:21 pm
Posts: 97
I agree completely with andy2. I think the credibility of this forum is on the line.

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PostPosted: Thu May 22, 2014 12:15 am 
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Joined: Fri Sep 15, 2006 6:02 am
Posts: 2310
Location: On the bike
I agree.


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PostPosted: Thu May 22, 2014 12:23 am 
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Joined: Sat Jun 19, 2004 11:08 am
Posts: 6293
Location: Urbana, Illinois
andy2 wrote:
To the moderators, Juanmoretime and Tinea Pedis specifically.

We have been watching this thread and the others on this forum related to Ciamillo for some time with growing concern. While we have remained silent until now, we believe the time has come to call a spade a spade. The big issue is not Ciamillo, his products or his business practices. The real issue pertains to the moderators on this forum.

For the forum to function properly, it needs to have a modicum of integrity. Moderators of any forum acting as shills for any product or manufacturer, flaunting the relationship in photos posted in threads on said forum, and actively promoting a product is questionable at best. However, when the moderators then choose to censor, delete, or remove any post or thread that raises valid questions about said product or the business practices of their pet manufacturer, they undermine the very credibility that makes a forum worthwhile.

Again, we are not addressing the issue of Ciamillo nor are we making any value judgements on the situation relating to him. The actions of the moderators on this forum, Juanmoretime and Tinea Pedis specifically, directly challenge the notion that this forum is a place of open, active and informed debate. That a side effect of their position is to alienate and undermine bicycle industry dealers is all the more puzzling but only begs more questions about their agenda.

The moderators now have a choice. If you choose to remove this post, and/or continue to delete posts you do not like, your answer will be resoundingly clear. We, like a number of others, will choose to cease participating in the forum with great disappointment.

P.A. Annerstedt
Adam Wais

Rolobikes
Luxembourg/Sweden


Adam, you are entitled to express your opinion and as far as I know do not have another agenda. Two posts were removed from this thead one that does have another agenda and that was a brand new member with only a post here support our "pet". I guess we should put that one back.

You can question my personal support of products that do work and I trust my life to on a daily basis. Kind of what everyone does here. Anyone here that would like to see exactly what I ride PM me and come to Central Illinois and ride with me and my team. Verses others here I have had bad experiences with products and choose not to start threads bashing the manufacturer in a negative way. My expression of opinion of Ted relate only to my own personal experiences. I'm sorry if I have had a good experience with product Ted has designed and manufactured. There was a time when Ciamillo had outstanding customer service. I admittedly was ham fisted when installing my first set of zero Gravity brakes and broke a cinch bolt. Ted at no charge overnighted some spares. This was so during a time when Ted did do this for everyone. Search, it's out there. This site started for everyone to share knowledge of light bikes. Custom made modifications, parts fabricated and of products that appealed in our quest to make our bikes lighter.

You will also notice I seldom post pictures of anything weight weenie items that I purchase for the past few years because I just rather ride it and enjoy. You will so find as of lately threads started by me as of the past few years are to try to tap in to the technical knowledge of the forum members. I have much greater interest in aerodynamics as a time trialist.

You can personal acuse me of being a shill but I really have nothing to personally gain. Other than having spoke to Ted Ciamillo on the phone and by email we have never met so I could not even say that he's a friend. I can be a big arrogant and opiniated and that seems to be just like any here.


I could go on and on but will stop here with my final comments.

There are many unflattering posts that are still on here and not removed, one of the two removed was a supported. Your post is still standing since we repect your entitle to opinion and there is no hidden agenda behind. Also this thread could have been locked or just pulled and even with Ted's opening statement is not very flattering. Sounds like he saw his sucked and admitting his flaws of running a business and wants to turn it around. My opinion only.

We are all cyclist with greater knowledge than average cyclist and such a small group it's very disheartening to see such bickering and name calling. Are we not above RBR?

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PostPosted: Thu May 22, 2014 12:52 am 
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Formerly known as PezTech
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Joined: Tue Sep 26, 2006 12:37 am
Posts: 5704
Location: Phoenix Arizona
KWalker wrote:
ZeroG wrote:
The Artisan level of product manufacturing is more enjoyable and creates higher quality components. It allows me to deal directly with the end user which is also beneficial in terms of customer service. This is how I operated when I started and it has a proven track record of success.

This entire thread and almost every comment in it begs to differ with that last sentence.



That's different than saying the last sentence is wrong though...




When Ted started (and virtually created the aftermarket brake business as it is today), the product flowed pretty well and the feedback was mostly positive because people understood the company was small and also had reasonable expectations of the product (both the plus and minus). And Ted had more of his time focused on a single product.

The business grew, the market adapted, competition popped up and expectations grew.

In that time, ZeroG basically got to the point where his attention was diluted too much and things didn't go well.

Getting smaller and back to the basics and (THE BIGGIE) is pretty much the only way I see things getting better... There was a lot of positives to a small product offering, good QC and lower volume (at a higher price). Things worked well early on..


People can b!tch all they want (and deserve to) about recent business, but things worked better when they were simpler and smaller. I think that's the only way this works going forward.

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Posted: Thu May 22, 2014 12:52 am 


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PostPosted: Thu May 22, 2014 3:45 am 
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Great post Andy2!!!


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