Excellent customer service as always!
I paid full price for my tune hubs but the extra piece of mind surely out weighs the extra $60.
This is where a good dealer comes into play. It's not realistic to expect a manufacturer to deal directly with consumers as they typically don't have the manpower to do that which is why the have distributors/dealers. If you had a problem with your car you wouldn't call the manufacturer you'd take it to your dealer. Most manufacturers will have the same reply when contacted by a consumer directly, which is to contact your local dealer, and in this case would probably have been a better response than giving you a bit of the run-around. If the manufacturer is expected to handle issues directly then there wouldn't be as much need for distributors/dealers. Why not contact the dealer where you purchased them and give them the opportunity to take care of you, that's part of what you paid for when you purchased the wheels through them. They'll have a direct line to someone inside at Tune and should be able to resolve issues rather quickly. If they are good they'll be happy to earn your business by getting your problem taken care of.
If for some reason they can't or won't take care of the problem, drop me a PM or email and I'll take care of it for you.