How do I contact Samu?
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- Mattias Hellöre
- in the industry
- Posts: 531
- Joined: Fri Sep 23, 2005 6:34 pm
- Location: Insjön, SWEDEN
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I think Samu is a good person and it is vacation times right now. Maybe that´s the cause?
Experimental Prototype
Mattias. Not the right time and place to defend Samu.
I have checked the Cervelo forum .Seems not to be on vacation on that forum.
Talking about two years of vacation.
I have checked the Cervelo forum .Seems not to be on vacation on that forum.
Talking about two years of vacation.
Kuota Kom Evo
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Mattias is right, I can confirm that he's not a thief or a con artist. I think this is more a case of disorganisation (too many projects to keep track of, not being able to say no etc.). Jaker's stuff has probably been lost in the chaos. I know, the end result is unacceptable and it looks/is bad, first and foremost, but you are not dealing with a thief.
OK TuplaO. The easiest and honest way of dealing with other people is to be straight forward. So there is no room left for others to guess if you are a honorable man or a disorganized man or a thief.
The easiest way in this case would have been a comment by Samu in time to respond what has happened to his customers post.
He MISSED that and THIS is the point we are discussing .
The easiest way in this case would have been a comment by Samu in time to respond what has happened to his customers post.
He MISSED that and THIS is the point we are discussing .
Kuota Kom Evo
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Here is the latest in developments in the never ending seatpost saga. I have made a number of attempts to contact Samu through the latest channels (Facebook) and he has now taken to ignoring me there. I went a bit extreme and posted a message in his "review this page" section asking for resolution. It sat there for a day or so over the weekend and then disappeared (obviously he deleted the message without responding to me in any way).
Here are the exchanges we had on Facebook:
Jacques Dorey
Hi Samu,
I sent you my Ax Lightness Daedalus 31.6 broken seatpost approximately 3 years ago for repair, and for custom integration with Yeti ASR Carbon ISP topper clamp.
I have received no news of my parts for a very long time now. I no longer require the custom integration with Yeti parts, as my Yeti bike was stolen last summer.
I do want my AX Lightness seatpost repaired though. Please advise when I can expect the repair to be completed.
Jacques Dorey
Surrey, BC, Canada
--------------------
Signature
Ok, I'll take a look .
----------------
July 4
10:14am
Jacques Dorey
Samu,
Have you located my parts?
Jacques
-------------
July 18
11:13am
Jacques Dorey
Samu,
What will it take for you to respond to my inquiry and make this situation better? I am becoming very frustrated and unhappy about your lack of caring about this problem.
Jacques
------------------
Signature
I'm in Austria testing 2014' Specialized bikes. Last week I was in Swiss for BMC. I'm buying big amounts of bikes for next season...I will came back to Finland in mid of next week. I will take a look then. Other people run this page and my company while I away and they can't help you. I think that seat post can be found. Samu
-----------------
8:44pm
Jacques Dorey
Thank you.
----------------------------
August 2
5:36pm
Jacques Dorey
It is 2 weeks since your last contact. When can I expect some information about my parts?
Jacques
--------------------------
August 7
1:35pm
Jacques Dorey
Samu,
I need some information now about my parts.
---------------------------
Tuesday
11:03am
Jacques Dorey
So what is the status of my parts???
Here are the exchanges we had on Facebook:
Jacques Dorey
Hi Samu,
I sent you my Ax Lightness Daedalus 31.6 broken seatpost approximately 3 years ago for repair, and for custom integration with Yeti ASR Carbon ISP topper clamp.
I have received no news of my parts for a very long time now. I no longer require the custom integration with Yeti parts, as my Yeti bike was stolen last summer.
I do want my AX Lightness seatpost repaired though. Please advise when I can expect the repair to be completed.
Jacques Dorey
Surrey, BC, Canada
--------------------
Signature
Ok, I'll take a look .
----------------
July 4
10:14am
Jacques Dorey
Samu,
Have you located my parts?
Jacques
-------------
July 18
11:13am
Jacques Dorey
Samu,
What will it take for you to respond to my inquiry and make this situation better? I am becoming very frustrated and unhappy about your lack of caring about this problem.
Jacques
------------------
Signature
I'm in Austria testing 2014' Specialized bikes. Last week I was in Swiss for BMC. I'm buying big amounts of bikes for next season...I will came back to Finland in mid of next week. I will take a look then. Other people run this page and my company while I away and they can't help you. I think that seat post can be found. Samu
-----------------
8:44pm
Jacques Dorey
Thank you.
----------------------------
August 2
5:36pm
Jacques Dorey
It is 2 weeks since your last contact. When can I expect some information about my parts?
Jacques
--------------------------
August 7
1:35pm
Jacques Dorey
Samu,
I need some information now about my parts.
---------------------------
Tuesday
11:03am
Jacques Dorey
So what is the status of my parts???
-
- Posts: 846
- Joined: Mon Jan 21, 2008 10:36 pm
Note to self don't deal with Samu. Ever.
Sounds like Samu should just mail your old seatpost back to you if he can find it (repaired or not) or purchase a new AX seatpost to make you whole. Can't believe all the stories now. I always thought Samu was one of the good guys. Guess not.
Sounds like Samu should just mail your old seatpost back to you if he can find it (repaired or not) or purchase a new AX seatpost to make you whole. Can't believe all the stories now. I always thought Samu was one of the good guys. Guess not.
I have been contacted by another board member about similar issues with Samu and CF repair. His matter was eventually resolved, but not without substantial efforts. Out of respect for this individual, I will not disclose the details. Suffice it to say Samu is not very accommodating when he's decides to not deal with an problem/issue.
Well some of you have stood by Samu, stating that he's just busy and disorganized. I'm on a different page now, thinking that he's a thief. He has had SOO many opportunities to fix this problem. He has done nothing. It is essentially 4 years (give or take a month) since I sent him the parts. There is no excuse for this, other than he's decided that he doesn't want to deal with this at all. In my books that makes him a THIEF.
The final update:
Samu contacted me approx. 2 weeks ago to say that he would repair my seatpost and return it to me. I'm here to say that he followed through with his plans, and yesterday I received the repaired Deadalus seatpost. He charged me nothing for the repair or the shipping.
It took 4 years, almost to the day. He's not a thief.
Samu contacted me approx. 2 weeks ago to say that he would repair my seatpost and return it to me. I'm here to say that he followed through with his plans, and yesterday I received the repaired Deadalus seatpost. He charged me nothing for the repair or the shipping.
It took 4 years, almost to the day. He's not a thief.
- stella-azzurra
- Posts: 5066
- Joined: Mon Jan 23, 2006 6:35 am
- Location: New York
I'm surprised he still had your seat post after 4 years. You know life gets in the way...
I never took drugs to improve my performance at any time. I will be willing to stick my finger into a polygraph test if anyone with big media pull wants to take issue. If you buy a signed poster now it will not be tarnished later. --Graeme Obree