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PostPosted: Wed Dec 21, 2005 4:32 am 
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Joined: Sun Apr 03, 2005 8:25 am
Posts: 326
Location: Washington, DC
The roadie got in today, but there's something wrong with the chain...looks like it managed to wrap itself around my rear derailleur, as it's now partially outside of the mechanism. I have absolutely no idea how this happened. Also, I seem to be missing one of the little allen-head screws that hold my der. hanger onto the dropout. The hanger is flexing out, and it's very disconcerting to me. If I take this in to an LBS, will they replace it (it's still under warranty)?


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Posted: Wed Dec 21, 2005 4:32 am 


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 Post subject:
PostPosted: Wed Dec 21, 2005 10:51 am 
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in the industry

Joined: Thu Jun 16, 2005 2:32 pm
Posts: 3143
They're not obliged to fix it, because it doesn't sound like a material fault, but perhaps a problem with the shipping handling. However, in my experience any good LBS usually takes a look at any decent bike and will help out the rider as much as they can because it bodes well for return custom.

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