Weight Weenies
* FAQ    * Search    * Trending Topics
* Login   * Register
HOME Listings Blog NEW Galleries NEW FAQ Contact About Impressum
It is currently Thu Sep 29, 2016 4:18 am
Recently the board software has been updated and there are some known bugs/failures:
- Avatars are currently not being displayed ✔ FIXED
- Tapatalk connection is currently broken ✔ FIXED
- Avatars cannot be uploaded ✔ FIXED

Please note that we will soon do some changes in WW board template design in case to get a fully mobile/desktop responsiveness board!
If you find more errors please post it here: http://weightweenies.starbike.com/forum/viewtopic.php?f=7&t=139062


All times are UTC+01:00





Post new topic  Reply to topic  [ 90 posts ]  Go to page Previous 1 2 3 4 5 6
Author Message
PostPosted: Mon May 28, 2012 6:51 pm 
Offline

Joined: Mon Apr 23, 2012 7:27 pm
Posts: 9
Location: New York, NY
Even though Ted is a pleasant, accommodating guy (he never seemed annoyed that it was "me again" on the phone), I feel I am doing both the cycling community and him a disservice by not adding to this post.

I had a set of Negative Gs whos springs went limp after two years so I reached out to Ciamillo via email in October 2011 to see what options I had for service.

After not hearing back after a couple of email follow-ups I just took the brakes to my LBS in December 2011 to have them deal with the communication with Ciamillo. LBS warned me that this service could take a while so I planned to be without them for the winter. No problem, I thought--5 months should be plenty of time to swap some springs out.

No word for a month so I called LBS in February 2012. They said they'd follow up.

No word for another month so I called LBS in March. They haven't heard so I took the baton back and started emailing and calling Ciamillo since the weather was starting to thaw out.

Most of March was me dealing with Ted's full voicemail box. Finally got through and learned about a new spring manufacturer in Chicago which provides the right tensile strength (these new springs are supposed to be "lifetime" springs), broken down machinery, staff turnover.

Ted offered a set of GSL's for ~the price of the tune up. I said yes not just to get the upgrade, but I figured he already had some on hand and that this would expedite getting them mailed to me. The only special note was that I wanted my brand new all-condition salmon pads transferred from my old set to the new ones. I paid online that day.

Two weeks later (mid April) no tracking # and nothing had shown. Ted called to see if I had received them. I had not. He does not remember a set going out with salmon pads so someone screwed up. Offered two sets of black kool stops. Fine.

Another week later and still no tracking #. Called and it appears that my box (and a handful of others) failed to ship and were still lying around the shop!

April 24: Box arrives at the wrong address, but luckily it's my PO box so I eventually get it. There is a lock ring missing from one of the calipers. Call Ciamillo.

April 28: Amazingly, Ted turned around a ziplock bag with a lock ring and QR within a few days. I installed it and everything is as it should be.

I wish I had made this story up but it is true. What should have been probably a two week process including shipping both ways took 6 months and nearly 20 phone calls and a half dozen emails.

While I LOVE the weight savings and slightly prefer the Negative G modulation to DA if these ever need servicing again I am tossing them in the bin and checking out the eebrake. Life's too short to spend it chasing around hopelessly disorganized uncommunicative people.


Top
   
PostPosted: Mon May 28, 2012 7:33 pm 
Offline
User avatar

Joined: Thu May 04, 2006 4:43 pm
Posts: 5362
Location: Wherever there's a mountain beckoning to be climbed
Maybe Ted needs a good Operations Manager and an Office Manager who will attend to whatever details are needed for a smoothly functioning operation, with efficient and effective customer interface and service. Were these positions among those which "turnedover" and for whom replacements are not yet in place?


Top
   
Posted: Mon May 28, 2012 7:33 pm 


Top
   
 
PostPosted: Tue May 29, 2012 3:26 am 
Offline

Joined: Tue Oct 14, 2008 12:56 am
Posts: 258
at this day and age this should be intolerable. there are so many lightweight options with better service.

_________________
"Light bike? Its still about the engine!".


Top
   
PostPosted: Tue May 29, 2012 3:03 pm 
Offline

Joined: Mon Apr 23, 2012 7:27 pm
Posts: 9
Location: New York, NY
HammerTime2 wrote:
Maybe Ted needs a good Operations Manager and an Office Manager who will attend to whatever details are needed for a smoothly functioning operation, with efficient and effective customer interface and service. Were these positions among those which "turnedover" and for whom replacements are not yet in place?


Yes. As I understand it this was one of the key roles lost. That said, as a small business owner you've got to suck it up and work out a system until you can get someone in that you can trust. It doesn't have to be complicated. A spreadsheet in google docs could do. Yes, the admin work slows the process but it keeps everyone informed which REALLY helps for customer relations. If you make a great product people are willing to cut you some slack if they know what's going on. Radio silence gets people to wondering what you're doing with their money.

aeroslave wrote:
in this day and age this should be intolerable. there are so many lightweight options with better service.


Yes, many lightweight options though not all are great. It would be nice if velonews did an updated brake review like this: http://eecycleworks.com/VNJune%20BrakeTest.pdf


Top
   
PostPosted: Tue May 29, 2012 4:23 pm 
Offline

Joined: Fri Oct 07, 2011 2:08 pm
Posts: 1365
You need a system . Ted you need a system . It's the only way . A system . If you don't have a system then it all goes wrong and people don't get there stuff . System. I really like the Gravitas brakes ,but with out a system I can't risk the purchase.


Top
   
PostPosted: Tue May 29, 2012 5:39 pm 
Offline

Joined: Mon Nov 15, 2010 7:58 am
Posts: 361
I really considered getting Gravitas brakes for my build but after reading all the horror stories I'll pass. To bad they look fantastic.


Top
   
PostPosted: Wed May 30, 2012 8:14 pm 
Offline

Joined: Sun Jun 05, 2011 8:32 pm
Posts: 38
Have a look at Engage brakes they look awesome.


Top
   
PostPosted: Wed May 30, 2012 9:09 pm 
Offline
User avatar

Joined: Fri Jul 23, 2004 8:24 pm
Posts: 1874
Location: Houston, Texas
Is that a reference to the Engage Gavial Carbon Road Brakes from AX-Lightness?

_________________
Michael - The Anaerobic Threshold is neither...


Top
   
PostPosted: Thu May 31, 2012 7:51 am 
Offline

Joined: Mon Nov 15, 2010 7:58 am
Posts: 361
ms6073 wrote:
Is that a reference to the Engage Gavial Carbon Road Brakes from AX-Lightness?

those look sweet!


Top
   
PostPosted: Thu May 31, 2012 6:55 pm 
Offline

Joined: Sun Jun 05, 2011 8:32 pm
Posts: 38
ms6073 wrote:
Is that a reference to the Engage Gavial Carbon Road Brakes from AX-Lightness?

Yes sir:
http://www.engage-bikes.de/


Top
   
PostPosted: Thu May 31, 2012 7:42 pm 
Offline

Joined: Fri Jun 25, 2004 8:32 pm
Posts: 1363
Location: the Netherlands
Brakes look good but the Ax-lightness part probably means even worse customer service and no guarantee at all.......


Top
   
PostPosted: Fri Jun 01, 2012 12:20 am 
Offline
in the industry
User avatar

Joined: Thu May 29, 2008 12:22 am
Posts: 605
coppercook62 wrote:
I really considered getting Gravitas brakes for my build but after reading all the horror stories I'll pass. To bad they look fantastic.


Horror stories is stretching things a little, isn't it? There have obviously been customer service issues, but only a small amount as far as I can tell and lets face it, the brakes are very, very good. From what I've read and know, it wouldn't stop me buying Ciamillo brakes. I'm still pondering getting a set of GSL's, one day :D


Top
   
PostPosted: Fri Jun 01, 2012 6:54 am 
Offline
User avatar

Joined: Sat Nov 14, 2009 6:30 am
Posts: 861
Location: So Cal
GSL in chrome! Sorry about the quality of the pic.

Image

The GSL's will be revised to take wider rims.


Top
   
PostPosted: Fri Jun 01, 2012 10:17 am 
Offline
Administrator
User avatar

Joined: Sat Jun 19, 2004 11:08 am
Posts: 6784
Location: Urbana, Illinois
I need to agree with Stephen on this. Yes Ted had some issues and suffers from the same problems allot of small companies suffer from. If you search the threads even many big companies have issues and failures too its just the overall number. Here everyone is pretty vocal but the number of issues to the number of components Ciamillo has on the street is pretty small.

If I were in the process of another build I would have to put the Gravitas SL's on the build list. I've tried many brakes, and for me, they appeal to me in lightness and performance. I've waited much longer for other boutique components other than Ciamillo brakes and was happy in the end. I always view a weight weenie project as a long term project and never really done since once the build is done I'm always looking for ways to reduce weight and improve performance. Almost 30,000 miles later my R320 is still not done. :beerchug:

_________________
RESIDENT GRUMPY OLD MAN.


Top
   
PostPosted: Fri Jun 01, 2012 3:04 pm 
Offline

Joined: Mon Apr 23, 2012 7:27 pm
Posts: 9
Location: New York, NY
artray wrote:
You need a system . Ted you need a system . It's the only way . A system . If you don't have a system then it all goes wrong and people don't get there stuff . System. I really like the Gravitas brakes ,but with out a system I can't risk the purchase.


Couldn't have said it better myself.

If these brakes were being made by some dude in his garage as a hobby I could understand the lapses in communication, but Ted is not a dude and his brakes are not a hobby. Ted is a professional and Ciamillo is a company. They employ people. They manufacture product.

As a boutique I don't expect them to compete on price, but they are in a position to give BETTER customer service than, say, Amazon.com who must rely on a ticket system and overseas customer service reps that aren't in touch with how their business runs.

It probably wouldn't take much. Hell, get an intern in for the summer for college credit and get them to sort this mess out. Take a shortcut and put a blog up on the website so the intern can post machine-shop updates to save on sending individual emails during times of crisis.

I really LIKE Ciamillo stuff but not putting pressure on them to *fix* these customer communication issues is akin to not putting your alcoholic/drug addicted family member into rehab.


Top
   
Posted: Fri Jun 01, 2012 3:04 pm 


Top
   
 
Display posts from previous:  Sort by  
Post new topic  Reply to topic  [ 90 posts ]  Go to page Previous 1 2 3 4 5 6

   Similar Topics   Author   Replies   Views   Last post 
There are no new unread posts for this topic. Identifying a nameless colnago frame*images now added*

[ Go to page: 1 2 ]

in Road

TomColnago

20

1139

Fri Feb 05, 2016 9:28 am

kgt View the latest post

There are no new unread posts for this topic. Ciamillo GSL Tuned brakes, cable insertion/clamping

in Road

Slimtim

1

340

Mon Jul 18, 2016 1:36 pm

lewolive View the latest post

There are no new unread posts for this topic. Ciamillo Story: four years in the making (2013 - 2016)

[ Go to page: 1 2 ]

in Road

heartman4ever

29

2626

Fri Aug 12, 2016 7:23 am

McGilli View the latest post

There are no new unread posts for this topic. Pictures of Colnago C60 in 50S and 55 Traditional

in Road

3Pio

2

989

Mon Apr 04, 2016 8:56 pm

micro553 View the latest post

There are no new unread posts for this topic. The CAAD12 Disc Thread (Ride report, pictures, BB30A)

[ Go to page: 1 2 3 ]

in Road

seanblurr

30

6565

Sun Sep 11, 2016 6:09 am

Tmdlkwd View the latest post


All times are UTC+01:00


Who is online

Users browsing this forum: back40, Baidu [Spider], Bing [Bot], chiumomo, elzilcho, go4custom, Klaster1, tonytourist, Yahoo [Bot] and 38 guests


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot post attachments in this forum

Search for:
Jump to:  
Powered by phpBB® Forum Software © phpBB Limited