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 Post subject: AX Lightness...???
PostPosted: Tue Oct 04, 2011 3:44 pm 
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Joined: Sat Jan 06, 2007 9:47 pm
Posts: 3553
Location: Pittsburgh
I just got an email from AX Lightness saying that they are no longer supplying parts to the United States because of Warranty issues. They are in the process of resolving these issues but are not saying when or even if they will sell to the US in the future. WTF? This definitely opens the door wider for POP, Dash, THM, etc

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RUEGAMER 5.21kg, 11.48lbs

CRUMPTON 4.40kg, 9.70lbs


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 Post subject: AX Lightness...???
Posted: Tue Oct 04, 2011 3:44 pm 


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 Post subject: Re: AX Lightness...???
PostPosted: Tue Oct 04, 2011 3:50 pm 
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Joined: Wed Mar 30, 2011 5:41 am
Posts: 47
WHOA!!! thats crazy.

warranty issues... sounds really vague, and lame.


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 Post subject: Re: AX Lightness...???
PostPosted: Tue Oct 04, 2011 4:06 pm 
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Joined: Sat Jan 06, 2007 9:47 pm
Posts: 3553
Location: Pittsburgh
Yup. I emailed them to get some Info for a product and got that response. Honestly...it's not like they warranty anything anyway, even though their site says they do. :noidea:

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RUEGAMER 5.21kg, 11.48lbs

CRUMPTON 4.40kg, 9.70lbs


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 Post subject: Re: AX Lightness...???
PostPosted: Tue Oct 04, 2011 4:10 pm 
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Joined: Tue Sep 22, 2009 1:29 pm
Posts: 618
Location: UK
Maybe some 90kg US lawyer broke his AX seatpost and is suing them despite not reading the weight restriction?

I stress this is just speculation

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 Post subject: Re: AX Lightness...???
PostPosted: Tue Oct 04, 2011 4:18 pm 
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Joined: Sat Jan 06, 2007 9:47 pm
Posts: 3553
Location: Pittsburgh
Welcome to America!! :D

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RUEGAMER 5.21kg, 11.48lbs

CRUMPTON 4.40kg, 9.70lbs


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 Post subject: Re: AX Lightness...???
PostPosted: Tue Oct 04, 2011 4:29 pm 
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Joined: Tue Oct 12, 2010 4:00 pm
Posts: 491
Location: MY
too many failure parts, they should write like this gurantee super lightweight but no gurentee on broken parts, design for show purpose only.

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 Post subject: Re: AX Lightness...???
PostPosted: Tue Oct 04, 2011 4:32 pm 
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Joined: Wed Sep 26, 2007 1:57 pm
Posts: 7333
Location: San Francisco, CA
Idiots expect that buying stuff designed to be bleeding edge light can handle abuse. If such stuff can handle abuse, it isn't bleeding edge light. There should be a place in the market for "at your own risk".

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 Post subject: Re: AX Lightness...???
PostPosted: Tue Oct 04, 2011 4:35 pm 
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Joined: Wed Oct 31, 2007 10:32 pm
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Location: Los Angeles / Glendale, California
If a company successfully defends themselves against a lawsuit, does the plaintiff have to pay the legal expenses of the defendant?

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 Post subject: Re: AX Lightness...???
PostPosted: Tue Oct 04, 2011 4:41 pm 
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Location: Pittsburgh
djconnel wrote:
Idiots expect that buying stuff designed to be bleeding edge light can handle abuse. If such stuff can handle abuse, it isn't bleeding edge light. There should be a place in the market for "at your own risk".


Is normal road riding, within the weight limit considered abuse?

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RUEGAMER 5.21kg, 11.48lbs

CRUMPTON 4.40kg, 9.70lbs


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 Post subject: Re: AX Lightness...???
PostPosted: Tue Oct 04, 2011 4:42 pm 
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Location: Pittsburgh
prendrefeu wrote:
If a company successfully defends themselves against a lawsuit, does the plaintiff have to pay the legal expenses of the defendant?


NO they would have to countersue for losses. That's why you hope frivolous law suits get thrown out of court.

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RUEGAMER 5.21kg, 11.48lbs

CRUMPTON 4.40kg, 9.70lbs


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 Post subject: Re: AX Lightness...???
PostPosted: Tue Oct 04, 2011 4:45 pm 
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Joined: Tue Sep 14, 2010 3:28 pm
Posts: 1403
Has AX ever actually been sued by a US customer?


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 Post subject: Re: AX Lightness...???
PostPosted: Tue Oct 04, 2011 4:49 pm 
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Location: San Francisco, CA
gumgardner wrote:
djconnel wrote:
Idiots expect that buying stuff designed to be bleeding edge light can handle abuse. If such stuff can handle abuse, it isn't bleeding edge light. There should be a place in the market for "at your own risk".


Is normal road riding, within the weight limit considered abuse?


What's "normal road riding"? If I pull out my Dremel and go at it, I recognize the part may be compromised if I direct-hit a pothole at speed. Maybe that's a risk I'm willing to take. The fact is any part may fail with a direct hit on a pothole: I bent two rims a few weeks ago with a direct strike during a morning commute ride. I didn't return the rims for warranty replacement. Similarly my saddle fell off the bike (fortunately after the race I had just ridden) after I nailed a bump on a descent because my kludged-up KCNC clamp attached to my Thomson post wasn't optimally adjusted. Saddle was fine, but that was a clear case of user error, but had I stuck with the original super-solid Thomson clamp it wouldn't have happened. If you want light, it involves compromise, even for "normal riding". If you want bomb-proof, and we all encounter bombs along the way, be willing to move away from bleeding edge.

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 Post subject: Re: AX Lightness...???
PostPosted: Tue Oct 04, 2011 4:50 pm 
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Joined: Sat May 14, 2011 3:56 pm
Posts: 96
Location: South Coast near Portsmouth
I'm surprised anyone actually managed to get their hands on anything made by AX.
They seem to have so many 'production issues' I can't believe people actually wait to get their hands on their stuff. :noidea:
Three months waiting for cranks, difficulty paying as the payapl account they said they had doesn't exist, after being told they would be here next week, I've now been told it will be a minimum of 10 weeks :(
I won't be buying any AX Lightness stuff, unless I can walk away with it in my hands in future. I think their business model / plan needs looking at !


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 Post subject: Re: AX Lightness...???
PostPosted: Tue Oct 04, 2011 5:14 pm 
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Joined: Tue Oct 12, 2010 4:00 pm
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Location: MY
probally too much demand from all over the world. no time for customer service.

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 Post subject: Re: AX Lightness...???
Posted: Tue Oct 04, 2011 5:14 pm 


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 Post subject: Re: AX Lightness...???
PostPosted: Tue Oct 04, 2011 5:37 pm 
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Joined: Wed Aug 23, 2006 9:11 pm
Posts: 2806
Location: People's Republic of Boulder
That is too bad. AX has been pretty solid in my experience for the extreme weights.
I miss Nils..

I know that cyclingtechnology still has AX items in stock including rims. Get them while you can.

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