lite pete wrote:
how long are lightweight wheels warranted for against manufacturing defects ?
Hello lite pete
I wonder a little bit why you do a posting here and at the same time - on Saturday - write an email to our office with the almost same question. This looks little bit like campaigning against us...
You wrote your email on Saturday, 6pm. On Monday I answered it (11am, repair department cc) and they immediately contacted you (to send in the wheel for survey and repair)...without any response from your side up to now.
We always try to get our customers satisfied, and I think we are known to be quite fair if it comes to the point if something is a customers fault or ours. If you send us the wheel we will have a look on it and then we will decide where the damage comes from. And if it is our fault or if this is not clear, the we will repair without costs for you.
Only if the damage is clearly caused by you ( impact or something similar) you will have to pay for repair.
Of cause we have to draw a line how long we do such free repairs. I think everybody will understand that you can't come along with a wheel that is some years and thousands of km old and complain about bad quality. But even in such cases we normally try to find a solution everybody can live with...
So please answer the mail from our repair department.
Andreas Schiwy, CarbonSports GmbHhttp://www.lightweight.info