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 Post subject: Re: Ax-lightness reply
PostPosted: Fri Sep 19, 2008 11:47 am 
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Joined: Sat Apr 22, 2006 12:38 am
Posts: 1680
Location: Dutchess County, NY
Roberto Bicicletas wrote:
Been dealing with Ax Lightness via e-mail and phone in the last 10 days and today got this:




Hello roberto,

with reference to your email we are unable to accept your complaint.

We would like to inform you, that our products are developed for riding, road and MTB. At cycle cross, the rider continues jumping onto the saddle, witch is special in this sport. This causes unusual forces.

You should use massive metal parts, not elements made from fibre materials for your sport.

Mit freundlichen Grüßen/With best regards

i. A. Jutta Bauer





I honestly can't believe a company that makes weight weenie top end products is recommending me to use "massive metal parts" for "my sport"...



That has to be the biggest load of crap I've ever read here. Makes me glad there are no longer any ax parts on my bike- nor will there be in the future after reading that.


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 Post subject: Re: Ax-lightness reply
Posted: Fri Sep 19, 2008 11:47 am 


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 Post subject: Re: Ax-lightness reply
PostPosted: Fri Sep 19, 2008 11:53 am 
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Joined: Mon Sep 24, 2007 11:10 pm
Posts: 226
Location: out training!
mdeth1313 wrote:
That has to be the biggest load of crap I've ever read here. Makes me glad there are no longer any ax parts on my bike- nor will there be in the future after reading that.


Thanks. I have a close friend who had a problem with his Clavicula cranks, and managed to get his cranks sorted within 2 weeks, no questions asked, he just called them, sent them back, and they sorted it out.

I was expecting similar response from AX but it seems like it's still a bit far from happening :(


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 Post subject:
PostPosted: Fri Sep 19, 2008 12:12 pm 
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Posts: 3126
Location: Athens, Greece
Quote:
You should use massive metal parts, not elements made from fibre materials for your sport.


What an answer....!


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 Post subject:
PostPosted: Fri Sep 19, 2008 12:19 pm 
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Joined: Thu Aug 09, 2007 3:07 pm
Posts: 150
Location: Amsterdam, NL
massive metal parts, I wounder if they meant solid steel. Hollow wouldn't be considered a massive structure. Wow!

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"You shall not, under any circumstances, acknowledge the presence of a cyclist riding a bike costing less than $4000 USD in a public place. This could be severely detrimental to your image."


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 Post subject:
PostPosted: Fri Sep 19, 2008 12:55 pm 
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Joined: Thu May 04, 2006 4:43 pm
Posts: 4992
Location: Wherever there's a mountain beckoning to be climbed
Then AX product descriptions, as applicable, should clearly state "not for cyclocross use". But you know that now - after the "fact". :cry:

Has i. A. Jutta Bauer been watching old Saturday Night Live Coneheads epiosdes? "We invite you to consume mass quantities of metal for the seat post on your cyclocross bike - from a small town in France."


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 Post subject:
PostPosted: Fri Sep 19, 2008 1:14 pm 
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Posts: 3172
Location: New Zealand
Bummer. It's easy enough to see their point (unfortunately, for Roberto) re the stresses placed on the post. I'm pretty sure the AX pillar would be fine on my MTB but would be MUCH less confident of using one in CX applications.
The reply saying use "massive metal parts" could probably be interpreted as "use parts of more mass".
I absolutely agree that CX should be specifically commented on as, since many manufacturers barely acknowledge Cx's existence, then having an MTB positive comment may easily be interpreted as a (tacit) yes for CX also (in the absence of any other info).
It's pretty easy to look back and say that Roberto should have contacted AX and actually asked, but, to be honest, I doubt I would have contacted them myself. This leaves me feeling pretty sad for Roberto as I don't think he's gonna get any joy from AX at all (and legally, there is little doubt that they would not be obliged to do so) and so, essentially, Roberto has just "Guinea Pig"d this application for the rest of us.
Result: Nope-don't use AX posts like this for CX.
Info: -Valuable
Cost: Roberto's
Grateful it wasn't my cost: YEP!
Bummer mate....cheers for the research buddy : (
Geoff (NZ)

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 Post subject:
PostPosted: Fri Sep 19, 2008 1:17 pm 
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Joined: Sat Oct 13, 2007 7:16 am
Posts: 1343
Location: Lyon, France
Agree... the best way for AX to resolve would be to send a new post, but with a note to say do not ever think about using it for CX. And Roberto certainly deserves credit for not claiming it was a JRA on his road bike...

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 Post subject:
PostPosted: Fri Sep 19, 2008 1:51 pm 
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Posts: 3236
Location: tucson
i'm sorry if I overlooked this in the previous postings but did your post break during an actual remount Roberto?


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 Post subject:
PostPosted: Fri Sep 19, 2008 2:20 pm 
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Posts: 226
Location: out training!
520 Dan wrote:
i'm sorry if I overlooked this in the previous postings but did your post break during an actual remount Roberto?


No - that's why nothing happened with me - i was riding and realized the saddle was in a different position, stopped and realized the seatpost was broken.


The course was around the Herne Hill Velodrome - there is only one point where you have to get off the bike and then remount. It was my second cross race ever!


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 Post subject: Re: Ax-lightness reply
PostPosted: Fri Sep 19, 2008 2:34 pm 
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Joined: Wed Feb 27, 2008 3:41 pm
Posts: 1039
mdeth1313 wrote:
That has to be the biggest load of crap I've ever read here. Makes me glad there are no longer any ax parts on my bike- nor will there be in the future after reading that.


+1

I just cannot understand that a WW company like AX says such a absurd statement. If their post is indeed not for cx application, they should state it clearly.


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 Post subject:
PostPosted: Fri Sep 19, 2008 2:56 pm 
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Joined: Wed Mar 28, 2007 12:49 pm
Posts: 1547
Location: London, UK
+1

To me there is no difference between Cyclo Cross and MTB, and AX is splitting hairs. If they say the post is good for MTB it should also be good for cyclo cross.

MTB involves jumps, during the landing of which the rider's arse can often contact the saddle with considerable force. Also I've seen numerous MTB riders get off and push then jump back on cyclo cross style (or even fall off!). I suggest the chaps at AX stop sniffing epoxy resin and get out and see a few MTB and cross races before opining that x is totally different to y.

I won't be buying an AX product if this is the level of support and run-around one can expect. Roberto, please don't take this lying down - let us know the outcome of further discussions.


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 Post subject:
PostPosted: Fri Sep 19, 2008 3:35 pm 
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Joined: Thu Aug 09, 2007 3:07 pm
Posts: 150
Location: Amsterdam, NL
found this right now, quite shocking
http://www.ax-lightness.de/xist4c/web/c ... _6161_.htm
Image

_________________
euro cycling code of conduct!
"You shall not, under any circumstances, acknowledge the presence of a cyclist riding a bike costing less than $4000 USD in a public place. This could be severely detrimental to your image."


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 Post subject:
PostPosted: Fri Sep 19, 2008 3:59 pm 
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Joined: Fri Apr 15, 2005 1:50 pm
Posts: 179
Location: Wuustwezel, Belgium
ferremi wrote:
Well have a look at this please
http://www.youtube.com/watch?v=17lyIRCK5Es
It's Roel Paulissen at the 2008 Olympics


It's Filip Meirhaeghe, not Roel. Just for the information...

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2008 Cannondale SuperSix
2007 Cannondale Taurine (for sale)


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 Post subject:
PostPosted: Fri Sep 19, 2008 7:43 pm 
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Joined: Sun Sep 17, 2006 11:41 pm
Posts: 1512
Location: Tenerife, Spain ||| Sydney, Australia
I'm not suprised it broke. At that weight, I'd be suprised if ANY of the ax posts are covered under warranty. For me, it falls into the "stupid light" category... especially for MTB/CX ... and really is there that much difference between the two?

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Posted: Fri Sep 19, 2008 7:43 pm 


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 Post subject:
PostPosted: Sat Sep 20, 2008 3:18 am 
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Joined: Tue Dec 23, 2003 9:28 pm
Posts: 1769
Location: Unknown parameter
I've had 3 daedalus posts and 3 broke, all cracked at the edge under the half pipe. No off road, no Roubaix cobbles, never went over half the torque limit on the clamp, and weigh at most 64kg. First one wasn't replaced by AX, didn't bother trying on the other 2. The saddles are great but the Daedalus sucks in my book.


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