Colnago customer response AMAZING!

Discuss light weight issues concerning road bikes & parts.
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Boshk
Posts: 239
Joined: Wed Jul 19, 2017 2:59 am

by Boshk

So, after 2 bikes and much much....much much deliberating....I purchased a new C60 that was on sale.

Long story short, went to register my frame online on their website.....Hong Kong does not exist as a country or Region.

Emailed them.......15mins later.....SERIOUSLY.....15mins....I get a reply email (not automatic response) from their sales team in Italy. All registered now.

TALK ABOUT CUSTOMER RESPONSE! Well done.

I know its not a warranty claim thing, they could have ignored my email.

Factor bikes in UK are another really switched on with their response.
Oltre XR3, Diverge DSW

by Weenie


Zakalwe
Posts: 401
Joined: Sun Jun 17, 2012 3:15 pm

by Zakalwe

Enjoy the C60, brilliant frameset

vinc
Posts: 73
Joined: Sat Sep 18, 2010 5:50 pm

by vinc

C60 rules!


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RyanH
Moderator
Posts: 1811
Joined: Tue Jan 17, 2012 4:01 pm
Location: Los Angeles, CA
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by RyanH

Yeah, go to warranty it for shoddy paint and let us know how great they are then.
Strava
Current Stable. The Snob Machine
The Ex's. LS Siena: 6.21kg | Parlee Z5 SLi: 5.9kg | LS Xicon: 5.76kg | C59: 5.7kg | Cervelo R5ca: 5.09kg | Fuji Altamira SE - 6.2kg | Scott Foil - 6.2kg | Evo - 5.18kg | LS Classic - 6.7kg | The Crumpton - 5.9kg

Boshk
Posts: 239
Joined: Wed Jul 19, 2017 2:59 am

by Boshk

RyanH wrote:
Thu Mar 15, 2018 7:33 am
Yeah, go to warranty it for shoddy paint and let us know how great they are then.
yea, I don't think that will go down too well :mrgreen: , I could have declined the frame and not paid but I decided to buy it.....wasn't going to spend US$5000+ on a C64 because the C60 has a 1mm chip.

It is way better than Bianchi though, I sent an email to warranty@bianchi.com according to their website....just to register my frame......that was Sept 2017!! I still haven't had a reply.
Oltre XR3, Diverge DSW

MRM
Posts: 330
Joined: Sun Jun 14, 2015 8:15 pm

by MRM

The having to register it via email for warranty is a super dumb system anyway. The manufacturer should coordinate with your LBS, that sold you the bike and have the warranty automatically apply from purchase.

AJS914
Posts: 1900
Joined: Tue Jan 28, 2014 6:52 pm

by AJS914

We've been conditioned to jump for joy when a company responds to an email because we don't expect it. Sad state of affairs!

by Weenie


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