I'm in the UK. Last three purchases were Bianchi, Canyon, Cervelo.Bianchi
were a shock to me. It wasn't so much bad after sales service as much as dealing with some local Del Boys. Real shady take you cash and leg it sort of outfit. I wouldn't ever buy another Bianchi, though I do still have the one I bought (and to be honest I don't even think the Counterveil stuff that's in it is worth anything either - I think it suits their sort of outfit, some unprovable either way smoke and mirrors tech). Canyon
have issues, but they were actually decent. Their issues are simply due to be an innovator in the industry and are struggling with demand. The order was delayed, and I was getting the runaround on emails. Bike arrived late, but not terribly so in the end, but it had a chip on the top tube. Small, looked like someone had clipped it with a cleat when getting on or off the bike. That sort of look to it. Emailed pictures right away and they offered a collection or partial refund. They processed the partial refund right away and were really apologetic. I know of another rider had an issue with their Aeroad and Canyon were really good to them. They have a fair policy and do sort you out. Completely at odds with Bianchi who just don't give a toss about you. Bianchi hope you get hit by a bus so they don't have to deal with you.Cervelo
were at the other end of the scale. Maybe too extreme with their brand representation which meant I couldn't get the deal I wanted when I wanted it. There was a cracking offer on an S5 Ultegra, but the retailer was at the other end of the country. No problem, just call and they can ship it like any other bike, right? No chance. They had to go and speak to the Cervelo rep to see if he'd give them a free pass to do it this one time for me. Days later I couldn't get it. Had to pay £300 more for mine locally in the end as I had to go and pick it up and get the whole service speil. Did feel a bit special I guess, but I'm a bit past that. I just want the bloody thing so I can get to work on it and start smashin it on the road
As soon as I got it home I stripped it down and sold everything off and built it up with my own kit (yes I could have bought a frame alone but it's cheaper this way) so all the fuss is wasted on guys like me.
After that, I had a couple of issues with the bike - a seat post puncture and cracked seat post which were my fault - but they were able to make calls and sort me out with a discounted post if I wanted it. Turned it down, but the offer was okay.
Cervelo support is touch and go. Sometimes they reply, sometimes the don't. But when you do hook a rep, they're great.