Di2 RD won't move at all.

Discuss light weight issues concerning road bikes & parts.
merser
Posts: 31
Joined: Sat Jun 24, 2017 8:05 pm

by merser

havana wrote:Ribble is happy to give you a refund instead of a new product.

I just returned my FD, bought a new one locally and got the money back from Ribble.

Oh hell! I'll do that if that's the case. How did you do that? Or how would I do that in my scenario? Just ask?


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havana
Posts: 341
Joined: Tue Jan 09, 2007 5:04 pm

by havana

Well, I just bought a new one. Contacted the returns department. They asked me to return the item. So i did. Added a small letter (yes, very old fashioned) that stated:

"I've already bought a new one @ my local LBS, so it would be great if you would just refund me instead of sending me a new part".

And so they did. It's a win-win situation since they didn't have to pay the shipping costs back to The Netherlands.
Most "innovations" in cycling are solutions for non-existing problems.

by Weenie


merser
Posts: 31
Joined: Sat Jun 24, 2017 8:05 pm

by merser

havana wrote:Well, I just bought a new one. Contacted the returns department. They asked me to return the item. So i did. Added a small letter (yes, very old fashioned) that stated:

"I've already bought a new one @ my local LBS, so it would be great if you would just refund me instead of sending me a new part".

And so they did. It's a win-win situation since they didn't have to pay the shipping costs back to The Netherlands.


Superb. Ill give them a call this morning and see what I can do.
Thanks.


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Pokerface07
Posts: 204
Joined: Wed Jun 06, 2012 11:43 pm

by Pokerface07

merser wrote:
havana wrote:Well, I just bought a new one. Contacted the returns department. They asked me to return the item. So i did. Added a small letter (yes, very old fashioned) that stated:

"I've already bought a new one @ my local LBS, so it would be great if you would just refund me instead of sending me a new part".

And so they did. It's a win-win situation since they didn't have to pay the shipping costs back to The Netherlands.


Superb. Ill give them a call this morning and see what I can do.
Thanks.


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Just offer to buy one from them and ask if they can refund the cost once the warranty issue is confirmed.
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