ee brakes direct mount - spare parts?

[micky]

Tonight I did an idiot mistake and twisted the thin "bolt" that is used for register the brake pads.
It twisted and a piece of it is still inside.
Does anyone know if it's possible to get spare parts for it?
I know the easiest way would be to send it back to Cycleworks/Cake Creeks in USA but being located in Europe is surely not gonna help.
Thanks in advance.



NB: yes I sent an email to Cane Creek, and also the shop that sold them to me.

[sungod]

did you get any response from cane creek?

i need a replacement ee brake cable clamp bolt, tried emailing a week ago with no luck, and again using their webform friday (morning in europe, maybe that's still too soon for them to respond)

[sugarkane]

If you get desperate let me know. Got a photo Micky ?

[micky]

Thanks sugarkane for the offer, much appreciated!

I emailed directly Craig and he was kind enough to reply me on Sunday, by Tuesday Peter of CaneCreek had already shipped out the piece on warranty.
It's really a small piece, but the service was 10/10.
This is definitely gonna keep me on board with eeBrakes for future builds.

[sungod]

i did the same, had an almost instant response from Craig and also from one of the guys at CC

they're sending me a replacement bolt

[sungod]

pleased to say the replacement bolt arrived, together with some freebie coloured inserts which was kind of them

[kode54]

their customer service is top notch.

[Johnny Rad]

their customer service is top notch.

...and their brakes are top notch, too. I've got 3-4 seasons on mine now and they're every bit as good now as they were then.

Good to hear it hasn't tanked with the acquisition. Hope the EE crew made millions!

[kode54]

without a doubt. i have them on all my bikes. true...CC didn't muck it up.