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PostPosted: Sat Mar 11, 2017 10:47 pm 
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Joined: Thu Sep 21, 2006 8:57 pm
Posts: 4486
Location: Vicenza
Tonight I did an idiot mistake and twisted the thin "bolt" that is used for register the brake pads.
It twisted and a piece of it is still inside.
Does anyone know if it's possible to get spare parts for it?
I know the easiest way would be to send it back to Cycleworks/Cake Creeks in USA but being located in Europe is surely not gonna help.
Thanks in advance.



NB: yes I sent an email to Cane Creek, and also the shop that sold them to me.

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Posted: Sat Mar 11, 2017 10:47 pm 


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PostPosted: Sun Mar 19, 2017 3:53 pm 
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Joined: Fri Dec 24, 2010 9:37 pm
Posts: 1266
Location: it's raining, it must be uk
did you get any response from cane creek?

i need a replacement ee brake cable clamp bolt, tried emailing a week ago with no luck, and again using their webform friday (morning in europe, maybe that's still too soon for them to respond)


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PostPosted: Sun Mar 19, 2017 10:45 pm 
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in the industry
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Joined: Wed Jan 19, 2011 11:14 am
Posts: 1733
Location: SYD
If you get desperate let me know. Got a photo Micky ?

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PostPosted: Mon Mar 20, 2017 6:11 pm 
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Location: Vicenza
Thanks sugarkane for the offer, much appreciated!

I emailed directly Craig and he was kind enough to reply me on Sunday, by Tuesday Peter of CaneCreek had already shipped out the piece on warranty.
It's really a small piece, but the service was 10/10.
This is definitely gonna keep me on board with eeBrakes for future builds.

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PostPosted: Wed Mar 22, 2017 6:24 pm 
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Location: it's raining, it must be uk
i did the same, had an almost instant response from Craig and also from one of the guys at CC

they're sending me a replacement bolt :)


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PostPosted: Fri Apr 07, 2017 9:20 am 
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Joined: Fri Dec 24, 2010 9:37 pm
Posts: 1266
Location: it's raining, it must be uk
pleased to say the replacement bolt arrived, together with some freebie coloured inserts which was kind of them


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PostPosted: Fri Apr 07, 2017 7:39 pm 
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Joined: Tue May 23, 2006 9:39 pm
Posts: 987
their customer service is top notch.

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- Parlee Altum + DA9150 + Enve SES 4.5 carbon hubs
- Parlee ESX + DA9070 + THM SRM PM + Enve SES 6.7 CK hubs
- Independent Fabrication Ti FLW + Campy SR11 + Enve 3.4 CK hubs


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PostPosted: Fri Apr 07, 2017 7:54 pm 
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Joined: Fri Feb 17, 2006 6:22 am
Posts: 1730
Location: Zion
kode54 wrote:
their customer service is top notch.

...and their brakes are top notch, too. I've got 3-4 seasons on mine now and they're every bit as good now as they were then.

Good to hear it hasn't tanked with the acquisition. Hope the EE crew made millions!

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PostPosted: Fri Apr 07, 2017 7:58 pm 
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Joined: Tue May 23, 2006 9:39 pm
Posts: 987
without a doubt. i have them on all my bikes. true...CC didn't muck it up.

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- AX Lightness Vial EVO D + DA9070 + Enve SES 3.4 carbon hubs
- Parlee Altum + DA9150 + Enve SES 4.5 carbon hubs
- Parlee ESX + DA9070 + THM SRM PM + Enve SES 6.7 CK hubs
- Independent Fabrication Ti FLW + Campy SR11 + Enve 3.4 CK hubs


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Posted: Fri Apr 07, 2017 7:58 pm 


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