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PostPosted: Sat Mar 11, 2017 10:47 pm 
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Joined: Thu Sep 21, 2006 8:57 pm
Posts: 4387
Location: Vicenza
Tonight I did an idiot mistake and twisted the thin "bolt" that is used for register the brake pads.
It twisted and a piece of it is still inside.
Does anyone know if it's possible to get spare parts for it?
I know the easiest way would be to send it back to Cycleworks/Cake Creeks in USA but being located in Europe is surely not gonna help.
Thanks in advance.



NB: yes I sent an email to Cane Creek, and also the shop that sold them to me.

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PostPosted: Sun Mar 19, 2017 3:53 pm 
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Joined: Fri Dec 24, 2010 9:37 pm
Posts: 1077
Location: it's raining, it must be uk
did you get any response from cane creek?

i need a replacement ee brake cable clamp bolt, tried emailing a week ago with no luck, and again using their webform friday (morning in europe, maybe that's still too soon for them to respond)


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Posted: Sun Mar 19, 2017 3:53 pm 


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PostPosted: Sun Mar 19, 2017 10:45 pm 
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Joined: Wed Jan 19, 2011 11:14 am
Posts: 1616
Location: SYD
If you get desperate let me know. Got a photo Micky ?

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PostPosted: Mon Mar 20, 2017 6:11 pm 
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Joined: Thu Sep 21, 2006 8:57 pm
Posts: 4387
Location: Vicenza
Thanks sugarkane for the offer, much appreciated!

I emailed directly Craig and he was kind enough to reply me on Sunday, by Tuesday Peter of CaneCreek had already shipped out the piece on warranty.
It's really a small piece, but the service was 10/10.
This is definitely gonna keep me on board with eeBrakes for future builds.

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PostPosted: Wed Mar 22, 2017 6:24 pm 
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Joined: Fri Dec 24, 2010 9:37 pm
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Location: it's raining, it must be uk
i did the same, had an almost instant response from Craig and also from one of the guys at CC

they're sending me a replacement bolt :)


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