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PostPosted: Wed Feb 08, 2017 8:17 am 
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Joined: Tue Jan 20, 2015 3:43 pm
Posts: 106
Hi, recently I bought a Colnago C-RS and found out there is a small hole defect on the frame, near the headtube.

Should I wrote to Colnago and perhaps get an exchange?

Update: Colnago acknowledged the defect and will issue an exchange. Great service from Colnago :thumbup:

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Posted: Wed Feb 08, 2017 8:17 am 


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PostPosted: Wed Feb 08, 2017 1:57 pm 
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Resident Pro

Joined: Tue Mar 18, 2003 9:42 pm
Posts: 2362
change it!


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PostPosted: Thu Feb 09, 2017 8:18 am 
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Joined: Mon Jul 04, 2016 1:52 am
Posts: 70
I'm genuinely surprised that frame made it past QC.


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PostPosted: Thu Feb 09, 2017 9:53 am 
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Joined: Sun Jun 17, 2012 3:15 pm
Posts: 261
Why surprised? Mistakes happen, things slip through. How it's dealt with is what you measure them by.


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PostPosted: Fri Feb 10, 2017 8:57 pm 
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Joined: Tue Jan 28, 2014 6:52 pm
Posts: 1283
If it had been caught, would they have just patched it over and still sold the frame?

It looks like a tiny void in the carbon. I don't think that is going to cause a frame failure.

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Colnago C59


Last edited by AJS914 on Sat Feb 11, 2017 3:21 am, edited 1 time in total.

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PostPosted: Sat Feb 11, 2017 1:19 am 
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Joined: Thu Jan 19, 2012 11:17 am
Posts: 161
Location: bottom edge of Australia
AJS914 wrote:
It looks like a tiny void in the carbon. I don't that is going to cause a frame failure.


I agree, it appears to be a tiny pinhead size gap where the resin has not filled out properly - technically a manufacturing blemish but on the face of it nothing more than a cosmetic defect which could be repaired with skilled DIY or via a spray painter with quality touch up paint.


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PostPosted: Sat Feb 11, 2017 1:53 am 
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Joined: Sun Nov 07, 2010 9:14 pm
Posts: 4671
It's an ugly hole, on a new frame. I'd want it replaced as well.

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PostPosted: Sat Feb 11, 2017 3:04 am 
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Joined: Fri Jan 20, 2017 7:40 pm
Posts: 27
I'd ask for $1000 and keep the frame :D


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PostPosted: Sun Feb 12, 2017 9:48 am 
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Joined: Sun Jun 18, 2006 10:29 am
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Location: Athens, Greece
IMHO a C60 would never have such an issue.

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PostPosted: Sun Feb 12, 2017 11:53 am 
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I would not keep it. Ask for a replacement.
To me it seems that is what you want since you posted this issue here?

On full painted frames, they use filler material to cover up such things.

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PostPosted: Sun Feb 12, 2017 11:31 pm 
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kgt wrote:
IMHO a C60 would never have such an issue.


Agreed


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PostPosted: Mon Feb 13, 2017 12:08 am 
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Joined: Sun Jul 29, 2012 12:49 am
Posts: 496
Not a minor defect IMO -- no way I would settle for that. Have it replaced.


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PostPosted: Mon Feb 13, 2017 1:29 am 
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Joined: Sat Jul 29, 2006 2:36 am
Posts: 1353
Location: UK
Glad it's being replaced.

Is it the pic or is the finish of frame (not including the hole) a little it ropey?


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PostPosted: Tue Feb 14, 2017 3:17 pm 
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Posts: 125
kgt wrote:
IMHO a C60 would never have such an issue.


I've seen some pretty poor fit and finish on a few C60's.

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Posted: Tue Feb 14, 2017 3:17 pm 


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PostPosted: Tue Feb 14, 2017 4:14 pm 
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Joined: Tue Feb 19, 2013 3:24 am
Posts: 125
kgt wrote:
IMHO a C60 would never have such an issue.


I've seen some pretty poor fit and finish on a few C60's.

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2015 FELT AR1 TeXreme! http://weightweenies.starbike.com/forum/viewtopic.php?f=10&t=134989


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