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PostPosted: Sat Nov 19, 2016 5:00 pm 
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Joined: Sun Aug 28, 2011 3:58 pm
Posts: 51
Brand new 9001 shifters and the rear one only has 9 clicks instead of 10 - when the cable is attached to the rear mech will not shift up to the biggest size cog on the cassette.

I have checked:

- rear mech limit screws good, can move it on to all 11 cogs by hand when no cable attached
- cable run is clear
- have taken out cable and re-seated
- pulled on cable by hand whilst shifting up and down on lever
- even with cable completely removed from lever I only get 9 clicks

These are a warranty replacement and having to send these back will be a pain & £££ - is there anything I am missing?


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Posted: Sat Nov 19, 2016 5:00 pm 


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PostPosted: Sat Nov 19, 2016 5:51 pm 
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Joined: Sun Aug 28, 2011 3:58 pm
Posts: 51
Solved!

OEM packaging had a silver cable end cap that had got in the ratchet - managed to fish it out.

Unbelievable!


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PostPosted: Sun Nov 20, 2016 12:51 pm 
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Joined: Sat Jan 15, 2011 9:59 pm
Posts: 201
Good to hear you've sorted it.
I bet it felt great.


Sent from my iPhone using Tapatalk


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PostPosted: Sun Nov 20, 2016 2:48 pm 
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Joined: Wed Jun 08, 2011 6:08 am
Posts: 806
Haha, wow.

I had to warranty a 5800 shifter. The LBS handled everything, was soooo easy.


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