Factor Bikes experience?
Moderator: robbosmans
I don't know mate - now I worry about the after sales....we "commoners" can't be wasting their time!
Baden really honestly seems in the few correspondences we've had a true professional, top notch person..
Baden really honestly seems in the few correspondences we've had a true professional, top notch person..
Current
Festka Scala | Pego Respo | English V3 | Colnago EPS Erik Zabel | Colnago V4rs
Incoming
Festka Scala | Pego Respo | English V3 | Colnago EPS Erik Zabel | Colnago V4rs
Incoming
Visit starbike.com Online Retailer for HighEnd cycling components
Great Prices ✓ Broad Selection ✓ Worldwide Delivery ✓
www.starbike.com
Guys
This person is a time suck.
Its going to happen. Jo blow sees our site, gets excited and ask 10 questions, yanks chains and moves on.
We need to be prepared to walk away from sales from time to time if theyre too much work.
Website will be up and running in 2 weeks . He can buy then.
We all cost $100 an hr, we cant chase these types down forever
Cheers guys
Peter Appleton
peter@sbsportsinc.com
www.sbsportsinc.com
+1 905 301 8169
S - peteapp2
On 25 Mar 2016, at 1:14 am
wrote:
Is there a geometry chart, colors available I can pick from?
Thank you all
Sent from my iPhone
Sent from my iPhone using Tapatalk
This person is a time suck.
Its going to happen. Jo blow sees our site, gets excited and ask 10 questions, yanks chains and moves on.
We need to be prepared to walk away from sales from time to time if theyre too much work.
Website will be up and running in 2 weeks . He can buy then.
We all cost $100 an hr, we cant chase these types down forever
Cheers guys
Peter Appleton
peter@sbsportsinc.com
www.sbsportsinc.com
+1 905 301 8169
S - peteapp2
On 25 Mar 2016, at 1:14 am
wrote:
Is there a geometry chart, colors available I can pick from?
Thank you all
Sent from my iPhone
Sent from my iPhone using Tapatalk
Current
Festka Scala | Pego Respo | English V3 | Colnago EPS Erik Zabel | Colnago V4rs
Incoming
Festka Scala | Pego Respo | English V3 | Colnago EPS Erik Zabel | Colnago V4rs
Incoming
I sincerely hope Factor Bikes pick a different distributor to represent them - this level of arrogance really puts people off I reckon!
Peter happens to be co owner of sako7 cycling apparel too
Sent from my iPhone using Tapatalk
Peter happens to be co owner of sako7 cycling apparel too
Sent from my iPhone using Tapatalk
Current
Festka Scala | Pego Respo | English V3 | Colnago EPS Erik Zabel | Colnago V4rs
Incoming
Festka Scala | Pego Respo | English V3 | Colnago EPS Erik Zabel | Colnago V4rs
Incoming
Cant believe they actually sent you this....
These guys are unbelievable
"We need to be prepared to walk away from sales from time to time if theyre too much work."
This guy must be a real idiot.
I am in the bike business as well among other things and it is common to have to answer 10 emails without any assurance that the sale will be made but again in any business customer support is a necessity not a luxury.
What a joke...
These guys are unbelievable
"We need to be prepared to walk away from sales from time to time if theyre too much work."
This guy must be a real idiot.
I am in the bike business as well among other things and it is common to have to answer 10 emails without any assurance that the sale will be made but again in any business customer support is a necessity not a luxury.
What a joke...
Bely wrote:Guys
This person is a time suck.
Its going to happen. Jo blow sees our site, gets excited and ask 10 questions, yanks chains and moves on.
We need to be prepared to walk away from sales from time to time if theyre too much work.
Website will be up and running in 2 weeks . He can buy then.
We all cost $100 an hr, we cant chase these types down forever
Cheers guys
Peter Appleton
peter@sbsportsinc.com
http://www.sbsportsinc.com
+1 905 301 8169
S - peteapp2
On 25 Mar 2016, at 1:14 am
wrote:
Is there a geometry chart, colors available I can pick from?
Thank you all
Sent from my iPhone
Sent from my iPhone using Tapatalk
Honestly guys, I asked for
1) geometry chart
2) colors
3) models available
4) does it come in a frameset
5) campy compatible
6) price
7) lead time
I like to believe those are fair questions - without the geometry chart I even sent them my fit drawings for a size recommendation. To be fair they did get back on a recommendation but I still wanted to see the chart for myself as like many I sometimes fall between sizes...
Sent from my iPhone using Tapatalk
1) geometry chart
2) colors
3) models available
4) does it come in a frameset
5) campy compatible
6) price
7) lead time
I like to believe those are fair questions - without the geometry chart I even sent them my fit drawings for a size recommendation. To be fair they did get back on a recommendation but I still wanted to see the chart for myself as like many I sometimes fall between sizes...
Sent from my iPhone using Tapatalk
Current
Festka Scala | Pego Respo | English V3 | Colnago EPS Erik Zabel | Colnago V4rs
Incoming
Festka Scala | Pego Respo | English V3 | Colnago EPS Erik Zabel | Colnago V4rs
Incoming
Factor through Scott Davis has written back to apologize - it was mighty gracious of him to apologize on behalf of his colleague/shareholder Peter Appleton.
Sent from my iPhone using Tapatalk
Sent from my iPhone using Tapatalk
Current
Festka Scala | Pego Respo | English V3 | Colnago EPS Erik Zabel | Colnago V4rs
Incoming
Festka Scala | Pego Respo | English V3 | Colnago EPS Erik Zabel | Colnago V4rs
Incoming
Yeah kibbler I would be lying if I said that thought didn't cross my mind. I am disappointed as I was looking forward to getting an aero road bike that would be unique! And I thought factor bikes fit the bill ... To be fair Scott from factor was very apologetic but seeing that Peter is a shareholder I don't really want to be putting in my hard earned dollars into his $100/hr paycheck by buying any of the brands he co owns even if it only accounts for 0.0001% of that $100
Sent from my iPhone using Tapatalk
Sent from my iPhone using Tapatalk
Current
Festka Scala | Pego Respo | English V3 | Colnago EPS Erik Zabel | Colnago V4rs
Incoming
Festka Scala | Pego Respo | English V3 | Colnago EPS Erik Zabel | Colnago V4rs
Incoming
- ALAN Carbon+
- Posts: 294
- Joined: Mon Dec 26, 2005 9:21 am
- Location: Canberra, Australia
That is terrible service, especially for a brand trying to establish it self in the market against companies that have firmly established themselves. Notwithstanding Scott's apology, it doesn't excuse what was said and I can completely understand why anyone would not want to give one dollar to a company that treats potential customers in such a way.
If you are after an aero bike that is unique have a look at the Alchemy Arion.
If you are after an aero bike that is unique have a look at the Alchemy Arion.
Thanks @ALAN Carbon+ took a look at the bike not a huge fan with the aesthetics of the bike though.... Back to the drawing board... Let's see if Mr $100/HR apologizes
Sent from my iPhone using Tapatalk
Sent from my iPhone using Tapatalk
Current
Festka Scala | Pego Respo | English V3 | Colnago EPS Erik Zabel | Colnago V4rs
Incoming
Festka Scala | Pego Respo | English V3 | Colnago EPS Erik Zabel | Colnago V4rs
Incoming
My reply to Peter Appleton:
I am sorry Peter I don't make $100/hr and I am sorry that asking for a geometry chart or paint schemes or lead time and cost/frame variations of the product when it isn't available and is the very basic pre requisite of knowing if the product might fit is a "time suck" to you. I sincerely hope that not all bike brands/representatives are that arrogant.
Warm regards
"Joe Blow"
Sent from my iPhone using Tapatalk
I am sorry Peter I don't make $100/hr and I am sorry that asking for a geometry chart or paint schemes or lead time and cost/frame variations of the product when it isn't available and is the very basic pre requisite of knowing if the product might fit is a "time suck" to you. I sincerely hope that not all bike brands/representatives are that arrogant.
Warm regards
"Joe Blow"
Sent from my iPhone using Tapatalk
Current
Festka Scala | Pego Respo | English V3 | Colnago EPS Erik Zabel | Colnago V4rs
Incoming
Festka Scala | Pego Respo | English V3 | Colnago EPS Erik Zabel | Colnago V4rs
Incoming
Visit starbike.com Online Retailer for HighEnd cycling components
Great Prices ✓ Broad Selection ✓ Worldwide Delivery ✓
www.starbike.com
Alright guys - the latest: service recovery from Baden Cooke & Scott Davis from Factor Bikes has been straight up awesome. Kudos to these guys.
Sent from my iPhone using Tapatalk
Sent from my iPhone using Tapatalk
Current
Festka Scala | Pego Respo | English V3 | Colnago EPS Erik Zabel | Colnago V4rs
Incoming
Festka Scala | Pego Respo | English V3 | Colnago EPS Erik Zabel | Colnago V4rs
Incoming