Factor Bikes experience?

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Bely
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Joined: Fri Mar 15, 2013 11:55 am

by Bely

I don't know mate - now I worry about the after sales....we "commoners" can't be wasting their time!

Baden really honestly seems in the few correspondences we've had a true professional, top notch person..
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Dez33
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by Dez33

Bely wrote:I don't know mate - now I worry about the after sales....we "commoners" can't be wasting their time!


What price were you quoted? I heard (second hand) they were expensive for what they are.

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Bely
Posts: 949
Joined: Fri Mar 15, 2013 11:55 am

by Bely

Guys

This person is a time suck.
Its going to happen. Jo blow sees our site, gets excited and ask 10 questions, yanks chains and moves on.
We need to be prepared to walk away from sales from time to time if theyre too much work.
Website will be up and running in 2 weeks . He can buy then.

We all cost $100 an hr, we cant chase these types down forever

Cheers guys

Peter Appleton
peter@sbsportsinc.com
www.sbsportsinc.com
+1 905 301 8169
S - peteapp2

On 25 Mar 2016, at 1:14 am
wrote:

Is there a geometry chart, colors available I can pick from?

Thank you all

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glam2deaf
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by glam2deaf

Someone needs to remember the difference between forward and reply.

Bely
Posts: 949
Joined: Fri Mar 15, 2013 11:55 am

by Bely

I sincerely hope Factor Bikes pick a different distributor to represent them - this level of arrogance really puts people off I reckon!

Peter happens to be co owner of sako7 cycling apparel too


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nestornnk
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by nestornnk

Cant believe they actually sent you this....
These guys are unbelievable
"We need to be prepared to walk away from sales from time to time if theyre too much work."

This guy must be a real idiot.
I am in the bike business as well among other things and it is common to have to answer 10 emails without any assurance that the sale will be made but again in any business customer support is a necessity not a luxury.

What a joke...


Bely wrote:Guys

This person is a time suck.
Its going to happen. Jo blow sees our site, gets excited and ask 10 questions, yanks chains and moves on.
We need to be prepared to walk away from sales from time to time if theyre too much work.
Website will be up and running in 2 weeks . He can buy then.

We all cost $100 an hr, we cant chase these types down forever

Cheers guys

Peter Appleton
peter@sbsportsinc.com
http://www.sbsportsinc.com
+1 905 301 8169
S - peteapp2

On 25 Mar 2016, at 1:14 am
wrote:

Is there a geometry chart, colors available I can pick from?

Thank you all

Sent from my iPhone


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Bely
Posts: 949
Joined: Fri Mar 15, 2013 11:55 am

by Bely

Honestly guys, I asked for

1) geometry chart
2) colors
3) models available
4) does it come in a frameset
5) campy compatible
6) price
7) lead time

I like to believe those are fair questions - without the geometry chart I even sent them my fit drawings for a size recommendation. To be fair they did get back on a recommendation but I still wanted to see the chart for myself as like many I sometimes fall between sizes...


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Bely
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by Bely

Factor through Scott Davis has written back to apologize - it was mighty gracious of him to apologize on behalf of his colleague/shareholder Peter Appleton.


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kkibbler
Posts: 905
Joined: Tue Sep 09, 2014 9:30 am

by kkibbler

It's almost worth the effort to send them the link to your Harem. Almost.

What a bunch of s--tbags. Crossing them off my list.

Bely
Posts: 949
Joined: Fri Mar 15, 2013 11:55 am

by Bely

Yeah kibbler I would be lying if I said that thought didn't cross my mind. I am disappointed as I was looking forward to getting an aero road bike that would be unique! And I thought factor bikes fit the bill ... To be fair Scott from factor was very apologetic but seeing that Peter is a shareholder I don't really want to be putting in my hard earned dollars into his $100/hr paycheck by buying any of the brands he co owns even if it only accounts for 0.0001% of that $100


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ALAN Carbon+
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Location: Canberra, Australia

by ALAN Carbon+

That is terrible service, especially for a brand trying to establish it self in the market against companies that have firmly established themselves. Notwithstanding Scott's apology, it doesn't excuse what was said and I can completely understand why anyone would not want to give one dollar to a company that treats potential customers in such a way.

If you are after an aero bike that is unique have a look at the Alchemy Arion.

Bely
Posts: 949
Joined: Fri Mar 15, 2013 11:55 am

by Bely

Thanks @ALAN Carbon+ took a look at the bike not a huge fan with the aesthetics of the bike though.... Back to the drawing board... Let's see if Mr $100/HR apologizes ;)


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Bely
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Joined: Fri Mar 15, 2013 11:55 am

by Bely

My reply to Peter Appleton:

I am sorry Peter I don't make $100/hr and I am sorry that asking for a geometry chart or paint schemes or lead time and cost/frame variations of the product when it isn't available and is the very basic pre requisite of knowing if the product might fit is a "time suck" to you. I sincerely hope that not all bike brands/representatives are that arrogant.

Warm regards
"Joe Blow"


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benzebub
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by benzebub

truly disgusting service. I recon he is a fun boss to work for/with..
But I could be wrong

Bely
Posts: 949
Joined: Fri Mar 15, 2013 11:55 am

by Bely

Alright guys - the latest: service recovery from Baden Cooke & Scott Davis from Factor Bikes has been straight up awesome. Kudos to these guys.




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