Bely, have you considered a Swift instead of the Factor? They do an aero model now and not so mainstream as the Cervelo, Giant, Trek, Felt, Merida etc aero brands.
A bit more stability and professionalism about them from what I have seen.
Factor Bikes experience?
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We do all have bad days, but not ones that undermine the very fundamentals of our business.
Cranky distributors are generally a pain. They're just middle men handling logistics that add zero value to the customer experience, or the product itself. Robots can clearly do this kind of job so it's a matter of time before they go extinct.
It's unlucky you ran into one, maybe there's another shop you could get a Factor frame from with better service.
Basic information you requested should have been available on a website. That they can't get one up (I also looked as I was interested in their frames) speaks quite ill of their current operations. It doesn't take that long to get one up and running to serve this kind of information.
It's unlucky you ran into one, maybe there's another shop you could get a Factor frame from with better service.
Basic information you requested should have been available on a website. That they can't get one up (I also looked as I was interested in their frames) speaks quite ill of their current operations. It doesn't take that long to get one up and running to serve this kind of information.