Pretty Happy with Enve custom service right now
Moderator: robbosmans
I bought a brand new set of 4.5s in December, but was a little bummed to see the Gen 2 come out and my wheels come down in price. I decided I'd shoot Enve an email to see if an upgrade was possible, and to my delight, they are upgrading my wheels to the new rims at no charge. For the cost of shipping back to them, I'd say that is a pretty good deal.
Great customer service. It sure makes potential buyers feel good about buying from them.
Let's finish the ride with a 20% grade.
2011 Scott Addict R1 DA 7900 Matt black
2012 Scott CR1 Pro Ultegra 6700
2015 Specialized SWorks Tarmac Da 9000
2016 Specialized SWorks Tarmac DA 9100
2011 Scott Addict R1 DA 7900 Matt black
2012 Scott CR1 Pro Ultegra 6700
2015 Specialized SWorks Tarmac Da 9000
2016 Specialized SWorks Tarmac DA 9100
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OP, I want to say I am surprised that they would do this. But it is Enve and they are a top notch group. Very happy that things worked out for you. Still pretty cool they would go out of their way to do that for you. Well done Enve! Not many companies would do that.
"Marginal gains are the only gains when all that's left to gain is in the margins."
53x12 wrote:OP, I want to say I am surprised that they would do this. But it is Enve and they are a top notch group. Very happy that things worked out for you. Still pretty cool they would go out of their way to do that for you. Well done Enve! Not many companies would do that.
Truth be told, they did initially want to go the way of a $400 fee. I explained to them that the wheels have never been used, and that I have yet to mount tires or a cassette. I asked if there was flexibility on the fee, and they came with no charge. I was pretty surprised.
sd5500 wrote:53x12 wrote:OP, I want to say I am surprised that they would do this. But it is Enve and they are a top notch group. Very happy that things worked out for you. Still pretty cool they would go out of their way to do that for you. Well done Enve! Not many companies would do that.
Truth be told, they did initially want to go the way of a $400 fee. I explained to them that the wheels have never been used, and that I have yet to mount tires or a cassette. I asked if there was flexibility on the fee, and they came with no charge. I was pretty surprised.
That makes a bit more sense, surprised you never used them since December! Just sitting in a box? What a waste!
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Wow...that is customer service...and a little complaining can get you a long way. See how easy it is for a company to gain customer service and buyers by making 1 guy happy that will post on the internet and hundreds/thousands will see?
I say the same thing about Quarq...their customer service is numero uno.
Boyd Cycling is right up there as well. Can't say that for some vendors/sponsors even on this forum though...don't PM me...good luck with that yourself...live/learn.
I say the same thing about Quarq...their customer service is numero uno.
Boyd Cycling is right up there as well. Can't say that for some vendors/sponsors even on this forum though...don't PM me...good luck with that yourself...live/learn.
superdx wrote:sd5500 wrote:53x12 wrote:OP, I want to say I am surprised that they would do this. But it is Enve and they are a top notch group. Very happy that things worked out for you. Still pretty cool they would go out of their way to do that for you. Well done Enve! Not many companies would do that.
Truth be told, they did initially want to go the way of a $400 fee. I explained to them that the wheels have never been used, and that I have yet to mount tires or a cassette. I asked if there was flexibility on the fee, and they came with no charge. I was pretty surprised.
That makes a bit more sense, surprised you never used them since December! Just sitting in a box? What a waste!
I live in western NY where the roads are heavily salted, so no way these are seeing pavement until spring showers have washed that away. Besides, these are race day wheels.
Visit starbike.com Online Retailer for HighEnd cycling components
Great Prices ✓ Broad Selection ✓ Worldwide Delivery ✓
www.starbike.com