mdeth1313 wrote:@danbjpa - yeah, that's nothing. when I sent them pics of mine their response was, "Wow, that's impressive, we've never seen one like that!"
+1 on that. That is nothing!
Mdeth, do you have a picture on yours?
I also damaged 2 forks. I did not get a replacement stem which i thought. But they filed mine and painted it with a marker pen.
I would go for a Wert instead. I spoke to Rico and as seen, his stem has been tested by Schmolke and approved for their bars.
Rico has known about my stem and i am confident that he has a design that will not be a problem.
But i must say, Extralite seems to have stepped up for you guys and that makes me happy i started this.
The dealer i talked to who sold my stem and also another dealer which tried to sell me a new one, they did not step up at all.
They actually did nothing! I had to sort out all problems with the two forks myself.
I had to pay repair for one fork and one fork Extralite gave to the builder. The builder on the other hand told me i should be happy i did not need to pay for
the repair. But i had no forks for several months, so i was forced to buy a new 3T Team to be able to ride in the summer.
I could ask myself why dealers prove to be so weak. They obviously put the people who supply them with parts over the paying consumer.
I must say, when something happens, you guys should always contact the manufacturer and be honest and be specific.
You don't know what the dealer actually do or what he says. That is also a part why you should contact both dealer and manufacturer.
If you don't get response over email, call them and call again and again if needed.
That is the best way to resort any issue.
Don't just stop at the dealers.