What would you do if LBS cuts ISP too short?

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vlastrada
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Location: uphill

by vlastrada

So WWs - what would you do if LBS cuts the ISP 0.6cm too short on your brand new (>$6k) frame? (obviously correct ISP height was provided)

To be fair other parts of the build seem fine...

The mechanic (typically nice guy) still wants to charge you the full whack for the build ($$$$, and +$100 than any high-end shop, IMO acceptable for flawless/high-end job)

Curious to hear your thoughts, please try to be specific as you what you would demand/expect - Cheers :)
Last edited by vlastrada on Tue Aug 04, 2015 8:40 pm, edited 2 times in total.

JasperGr
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Joined: Sat Aug 10, 2013 10:06 am

by JasperGr

I would not accept it because you spent a big amount of money. It's his problem and when you accept it, it's your problem.

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campbellrae
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Location: Glasgow, Scotland

by campbellrae

I wouldn't accept the frame. Did you buy it from the LBS? Either way it's down to them to make good their mistake to your satisfaction.

vlastrada
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Location: uphill

by vlastrada

PS more of a ''boutique'' mechanic than your classic LBS/Retailer, don't think makes much of a difference though

Marin
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by Marin

You break it you buy it.

Grill
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Location: Oop North

by Grill

Have them pay for shorter cranks to compensate. :D

hornedfrog
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by hornedfrog

*longer cranks

Grill
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by Grill

hornedfrog wrote:*longer cranks


Indeed. This is why I should never be trusted to cut an ISP... :shock:

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Powerful Pete
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by Powerful Pete

Would not accept the frame without some kind of "payback" for the errors made.

This is assuming that the shortened ISP can be made to work for you on your high end frame - ergo, something that satisfies you completely and not some bodged job that "gets things done".

So either a new frame or accepting the frame in a manner satisfactory to your requirements with a wee bit of a discount or financial payback.
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Rick
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Joined: Sat Aug 29, 2009 4:30 pm

by Rick

The details probably matter.
Is it an ISP that has a topper that can be adjust up to still work correctly ?
Did he deliberately cut it short because he assumes that you can shim it up if slightly too short, but can't get it low enough if it is too high ?

Does he admit it is just an outright error ?

I don't know the answer; I am just curious if there is another side to the story.

Valbrona
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Location: United Kingdom of Great Britain and Northern Ireland

by Valbrona

6mm might not matter depending on which frame it is.

josephtroppo
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by josephtroppo

Most important is if it compromises your position. I.e. Can the seat post mast be adjusted accordingly?
If not; don't accept the frame.



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hoggy
Posts: 87
Joined: Wed Oct 24, 2007 12:41 am
Location: Adelaide

by hoggy

I had a LBS once cut the steerer tube on my forks 5mm too short. I didn't realise until I took the bike home and rode it then noticed a missing 5mm spacer. To their credit they replaced the Easton EC90SL fork with no fuss at all. I think that's what you should expect, their mistake, their requirement to fix it. I hope your experience turns out as well mine.

ps I was only getting a groupset and parts changeover from a voucher that I had won in a race. So they donated a $150 prize and it cost them the new fork as well. I felt bad but they were great about it

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Tinea Pedis
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by Tinea Pedis

Funnily we've had this situation on here before...

viewtopic.php?f=3&t=103313

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Valbrona
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by Valbrona

vlastrada wrote:Curious to hear your thoughts, please try to be specific as you what you would demand/expect - Cheers :)


Your post lacks specifics.

You don't give your location. In some countries bike shops are members of trade organizations and have insurance. And in others there are consumer rights organizations that might offer advice on such matters.

And also ... 6mm might not matter as at least some adjustment is built into all designs of ISPs. You don't state what frame/ISP.

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